Retail Operations Manager

Ready to join a fun, fast-growing athleisure brand? GOAT USA is seeking a dynamic Retail Operations Manager to drive operational excellence across our retail store network. This role is responsible for developing and implementing standardized processes, leading cross-functional initiatives, and optimizing daily store operations to ensure efficiency, consistency, and profitability company-wide.

Reporting directly to the VP of Operations, you will oversee all operational aspects of new store openings from build‑out through launch, while also supporting and improving processes across existing locations. You’ll collaborate closely with Retail, Logistics, and Corporate teams, manage key vendor relationships and operating expenses, and lead initiatives focused on automation, systems integration, and productivity enhancements to support the continued growth and success of GOAT USA.

Retail Operations Manager

The Retail Operations Manager will drive operational excellence across the retail store network by developing standardized processes, leading cross‑functional initiatives, and optimizing day‑to‑day execution. This role is responsible for improving efficiency, managing vendor relationships and operating expenses, and overseeing the successful planning and execution of new store openings from build‑out through launch. The position will also support existing store operations through process improvements, infrastructure coordination, inventory oversight, and documentation of best practices to ensure scalable, consistent, and cost‑effective operations company‑wide.

• Develop and implement standardized operating procedures (SOPs) across retail, logistics, and corporate teams.
• Oversee execution of seasonal initiatives, daily operations, and key business rollouts.
• Lead projects focused on process automation, systems integration, and productivity enhancements.
• Manage vendor relationships related to logistics, packaging, supplies, facilities, and operational systems.
• Support budgeting, forecasting, and cost‑control initiatives for operations‑related expenses.
• Review all expenses and manage a bid/RFP process on an annual basis for all supplies (bags, stickers, flyers, equipment, fixtures, etc.).
• Analyze operating costs and propose strategies to improve profitability and efficiency.
• Lead and coordinate all operational aspects of new store openings, including planning timelines, checklists, and opening readiness.
• Manage new store build‑out coordination by working directly with contractors, vendors, and internal teams to ensure build‑outs stay on schedule and meet operational requirements.
• Coordinate store infrastructure setup, including internet installation, POS systems, security systems, and other operational technology required to open and operate a store.
• Oversee ordering, delivery, and setup of store fixtures, equipment, and operational supplies for new stores.
• Serve as the primary operational point of contact for new stores during the pre‑opening and opening phases.
• Support store openings by coordinating walkthroughs and final readiness checks prior to opening.
• Drive local and company‑wide initiatives to streamline, standardize, and optimize store procedures, policies, and daily operations across new and existing stores.
• Support retail operations for existing stores by assisting with process improvements, operational troubleshooting, and documentation of best practices.
• Assist with inventory audit processes in collaboration with inventory, planning, and store teams to ensure accuracy and compliance.
• Maintain organized documentation related to store operations, opening procedures, vendor contacts, and operational standards.

• Bachelor’s Degree
• 3-5 years of experience in related field.
• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict‑resolution skills.
• Ability to communicate effectively in English
• Full‑Time, exempt.
• Normal working hours are from 9:00 a.m. to 5:30 p.m., Monday through Friday; must be flexible to work evenings…