Café Lead

The Café Lead is primarily responsible for overseeing the SHIFT responsibilities of the Urban Air Café and guiding the performance of Team Members. This is a practical, hands-on role, with much of the working hours spent in the kitchen and service area, cooking, preparing, and serving food. S/he must work fast with a sense of urgency while maintaining a friendly demeanor with guests and supporting the Team.

• Support the proper execution of all processes, systems, and standards
• Ensure all deliveries are received correctly and logged in the event the Café Manager is not present at the time of delivery
• Maintain storage, and rotation to minimize wastage
• Manage the Café Team, ensuring they always work to the expected standards
• Adhere to scheduled shifts and have the willingness to stay beyond when business or circumstances dictate
• Train Café Team in preparing the full menu and the front of house staff in preparing drinks and ready-to-eat foods to the consistently high standard required
• Set a high standard and good example for the Café Team regarding punctuality, attendance, and attitude; ensure these standards are maintained at all times
• Set a high standard and good example for the Café Team regarding cleanliness and hygiene, including a regular deep clean schedule
• Maintain well-organized and easy-to-access Café and storage areas
• Handle guest concerns regarding the Café in absence of the Café Manager
• Participate in regular staff meetings and training as and when required

• Minimum of High School Diploma or equivalent required, some College preferred
• Minimum of six (6) months to one (1) year of prior food and beverage experience (Quick Service and/or restaurant experience)
• One (1) year of leadership experience preferred
• Must have a current Serv Safe or similar food handling certification, or be willing to get one within the first 30 days of employment

• Ability to lead, motivate and empower Team Members
• Ability to align Team Members with Urban Air culture by balancing seriousness and having fun
• Willingness to take initiative
• Excellent interpersonal and communication skills
• Ability to recognize problems and problem-solve
• Ability to set goals and convert plans into action
• Ability to see patterns in performance and strategize solutions
• Ability to be open to feedback and self-improvement
• Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism
• Serve as a role model by demonstrating and upholding Urban Air policies and standards

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

If this is you, apply now!

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