Process Quality Supervisor

Position Summary

The In-Process Quality Supervisor is responsible for overseeing Quality Control and Assurance across formulated lab, mechanical, shipping, and manufacturing environments. This role ensures inspections, testing, audits, and quality system implementation are applied consistently to meet production and customer requirements. A critical focus is on stabilizing processes, establishing fundamentals, and building a strong laboratory function that supports product quality and continuous improvement.

· Manage and develop the performance of in-process quality staff in the lab and mechanical departments.

· Set department objectives, oversee scheduling, and conduct employee performance reviews.

· Hands-on supervisor who enjoys training, developing, and mentoring reports on the fundamentals of quality and ceramics.

· Quality Lab & Process Stabilization:
Establish and maintain a fully functional quality lab, develop/validate test methods, calibrate equipment, and train staff. Define baseline process parameters, standardize data collection, and implement training to ensure process stability across shifts.

· Inspections & Specifications:
Ensure Critical-to-Quality (CTQ) specifications are applied using proper test methods and equipment during in-process inspections.

· Discrepancy Resolution:
Take ownership of in-process issues identified by Supplier Quality, lead investigations and corrective actions, and partner with production for sustainable fixes.

· Quality System Implementation:
Drive rollout of Amaco and Brent Quality System, create and implement standardized test protocols (TWI), create training matrices, ensure consistency and adherence to test procedures while making data-driven recommendations.

· Continuous Improvement & Audits:
Perform audits, lead Kaizen/A3 activities, and report findings during Gemba walks and virtual reviews.

· Team & Operational Leadership:
Resolve employee issues, oversee scrap/inventory accuracy, conduct safety audits, and facilitate cross-department communication on production and quality goals.

Key
Performance Indicators (KPIs)

· Reduction in in-process defects, scrap, and related customer complaints.

· Effective application of CTQ specifications and timely resolution of discrepancies.

· Measurable improvement in process stability and consistency across shifts.

· Strong knowledge of test methods and equipment in lab and production environments.

· Experience applying ISO 9001 systems, SPC, and problem-solving tools (DMAIC, A3, 5

Why).

· Proven ability to strictly uphold quality standards while making data-driven decisions that protect customer trust and support profitable operations

· Ability to stabilize processes and standardize practices across teams.

· Leadership skills with a collaborative, hands-on approach.

· Excellent communication and documentation ability.

· Bachelor’s in Ceramics, Engineering, Material Science, Industrial Technology, or equivalent (Associate’s degree plus significant experience considered).

· 5–7+ years of supervisory experience in quality roles, preferably in a lab.

• Experience in creating and developing a Quality System.
• Significant experience in creating, developing, and documenting quality standards.
• Experience in converting attribute standards into numeric standards.

· Knowledge of ceramic chemistry, materials testing, and mechanical processes.

· Experience setting up and stabilizing a quality lab.

· Familiarity with Lean and Six Sigma (Green Belt preferred), SPC, and Minitab.

· ERP/QMS knowledge (NAV, Business Central or SAP).

This job may require you to stand for an extended period of time as well as lifting/heavy lifting is required.

Must be able to work in hot and cold environments

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally…