Senior Manager , Operations Improvement, Facility

Position Summary

Position Summary...

Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, demonstrating adaptability, and supporting continuous learning.

Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team‑based work environment, establishing performance expectations, conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.

Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.

Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs and initiatives; consulting with business partners, managers, coworkers or other key stakeholders, soliciting, evaluating and applying suggestions for improving efficiency and cost‑effectiveness; and participating in and supporting community outreach events.

Manages multiple projects by defining scope of work and project objectives, establishing project activities, deliverables, milestones and timelines, coordinating planning activities, assembling management plans, tracking changes to plans, ensuring resolution of critical issues, managing governance of project plans, identifying resources needed for completion, monitoring budgets and costs, and delivering presentations, status reports and other documentation to stakeholders at regular intervals.

Manages content management initiatives by evaluating and prioritizing content requests, designing, developing, automating and maintaining tools, templates and resources, collaborating with the team to develop and implement intranet content, providing guidance on platform functionality, communication approaches and content quality standards, ensuring content and digital communications methods align with content governance standards, auditing and tracking content variables and adapting content and digital communication methods to resolve audit concerns.

Manages processes and procedures for areas of responsibility by analyzing data to identify existing standards, processes, governance and workflows; evaluating key business components to assess current performance baselines; identifying areas of improvement; editing existing processes; developing improvement solutions; ensuring program processes are simple and executable with manageable rollout plans; consulting with cross‑functional teams for alignment; ensuring process sustainability; and communicating changes and solutions to key stakeholders to get buy‑in and drive behavior change.

Manages behavior change and process improvement programs in areas of responsibility by evaluating and determining change and improvement needs, partnering with cross‑functional teams to develop operational strategies to simplify processes, providing guidance and expertise on company policies and procedures, ensuring proper controls, tools and materials are present to enhance behavior change, partnering with stakeholders for alignment and support of the processes, monitoring program performance with metrics, identifying post‑implementation issues and concerns, and developing and gaining buy‑in on changes and resolutions.

Builds high‑performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.

Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and…