Receptionist, Customer Service​/HelpDesk

Job Type: Full-Time

Schedule:

Monday through Friday, 8AM-5PM

The Receptionist will be responsible for interpreting company policies, and employment law.

• Meets and greets all visitors to facility.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Serves as role model to foster superb customer service.
• Assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

• High school Diploma required.
• Proficiency with Microsoft office:
  Word, Excel and Outlook.
• Possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.