Building Services- Recreation Services

Recreation Services

Recreation Services is responsible for the everyday operational tasks at Plainfield Recreation and Aquatics Center. Responsibilities include, but are not limited to, working at the Front Desk, supervision of Playworld, supervising programming activities, assisting party and reservation events, and general cleaning and upkeep of facility and grounds.

• Greet and direct visitors in person and on the telephone while answering program questions efficiently and accurately.
• Maintain and promote excellent guest service relations and open communication with children, parents, patrons, and staff.
• Point of sale and membership sales processing.
• Responsible for the collection and security of all recreation registration and admission revenues.
• Schedule and reserve facility and park sites for guests.
• Maintain a clean, safe, and friendly environment in the indoor playground when assigned.
• Conduct daily walk/crawl inspections of the entire play structure including completing all checklists and operational duties when assigned.
• Communicate and answer basic program and facility questions.
• Resolve basic conflicts regarding guest registration issues, facility rules and program limits.
• Oversee recreation program operations and ensuring safety and security of participants.
• Maintain a working knowledge of all general and building safety rules including specific knowledge of front desk operations, Playworld operations and basic knowledge of fitness and aquatics areas. Enforce safety rules and improve public and employee knowledge by preventing, confronting, and correcting unsafe behavior.
• Perform other related duties and/or special projects including but not limited to, general cleaning and disinfecting of facility and equipment, basic grounds maintenance and serving as guest service attendant when needed at fitness control desk as assigned.

This job has no supervisory responsibilities.

• Teamwork and Collaboration – gets along with and maintains positive relationships with coworkers. Willing to help with all types of work, no matter how big or small the task. Asks for and listens to coworkers’ feedback; incorporates feedback into revised processes. Positively reinforces team members for their contributions and accomplishments. Admits mistakes when they occur, learns from them, and enables others to do the same.
• Service to Citizens – always represents the Town of Plainfield well; maintains personal accountability and ownership for customer service. Lets customers know that he/she is willing to work with them to meet their needs. Follows up to ensure that requests and concerns are resolved. Understands customer problems and needs; quickly and effectively solves customer problems. Does more than what is normally required to resolve customer concerns.
• Professionalism – demonstrates professionalism in appearance and actions. Maintains timely, personable, and effective communications with citizens and the general public, and local or intergovernmental contacts and neighboring community leaders. Demonstrates flexibility and a positive attitude when change occurs. Does not participate in conversations or actions that are disrespectful to others. Uses Town resources and assets wisely, efficiently, and according to Town policy.
• Dependability – attends work as scheduled; follows the attendance policy and informs his/her manager of absences in advance. Accepts assignments willingly and can be counted on to complete tasks on time. Completes tasks accurately and thoroughly, eliminating the need for close review. Timely follow‑through on tasks and projects issued by the Department Head, Town Manager, or Town Council. Does what he/she commits to doing.
• Interpersonal Communications – communicates clearly, accurately, and respectfully with coworkers and customers. Keeps the Town Council well‑informed of any incidents or issues; especially regarding off‑site incidents. Keeps sensitive and confidential matters private. Listens to others and seeks to understand others’ perspectives. Willingly accepts feedback and incorporates it…