Client Service Representative

Overview

Client Service Representative (CSR) – Animal Medical Center of Plainfield, IL. Are you a customer service superstar with a passion for pets? Join our fast-paced, state-of-the-art veterinary hospital as a CSR at Animal Medical Center of Plainfield. We are a 19-doctor, full-service General Practice and Emergency hospital, providing 24/7 veterinary care to pets in the Southwest suburbs of Chicago. As the first point of contact for our clients, you will play a vital role in delivering an exceptional experience to pet owners and their furry family members.

• Welcome clients with a warm, friendly, and professional attitude.
• Schedule appointments and manage incoming calls and emails.
• Educate clients on hospital services, preventative care, and payment options.
• Process invoices, payments, and maintain accurate medical records.
• Work closely with veterinary teams to ensure seamless patient care.
• Maintain a clean, organized, and professional reception area.

• Previous experience in customer service, veterinary, or medical fields preferred.
• Strong communication and problem-solving skills.
• Ability to multitask in a busy, team-oriented environment.
• Comfortable working around animals.
• Passion for providing outstanding client service and compassionate care.

• Paid Time Off & Paid Holidays
• Medical, Dental, & Vision Insurance
• Short/Long-Term Disability & Life Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• 401k (Available for Full-Time & Part-Time Employees)
• Weekend Pay Differential (Available for Full-Time & Part-Time Employees)
• Employee Pet Discounts (Available for Full-Time & Part-Time Employees)
• EAP, Anniversary & Birthday Gifts, Employee Engagement Events

Pay: $18-$24

Join a Team That Values You! At Animal Medical Center of Plainfield, our hospital culture is built on teamwork, recognition, and professional growth. If you’re looking for a rewarding career in veterinary medicine, we welcome you to apply!

About National Veterinary Associates (NVA) is a leading global pet care organization focused on empowering care teams and expanding access to veterinary services. NVA offers a comprehensive benefits program and supports professional growth and career development. NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Some locations may have additional leave benefits as required by law.

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