IT Technician - Plainfield, IL

We are seeking a qualified IT Technician for an onsite position in Plainfield, IL.

ATTENTION MILITARY AFFILIATED JOB SEEKERS – This position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. All positions are onsite, unless otherwise stated.

Compucom Staffing, a division of Compu Com® Systems, Inc., provides support and career guidance throughout engagements. As an IT Technician, you will provide diagnostic evaluation of end‑user needs and respond to incidents in a timely manner to resolve issues for customer satisfaction.

• Assure continuity of computer systems for all users
• Support mobile hardware (Apple, Samsung) and telecommunications services
• Install, troubleshoot, and maintain telephone systems and other equipment (printers, scanners, copiers)
• Provide support for Google Workspace applications
• Troubleshoot, diagnose, and resolve problems with operating systems, hardware, and software
• Set up equipment for employees or assist with moving equipment
• Coordinate with software and hardware vendors to resolve technical issues
• Develop training materials and procedures, and train users on proper use of hardware and software
• Provide timely solutions for issues that arise with client applications
• Log and track support calls in client Incident Management system; prioritize and, when needed, elevate tickets to ensure customer satisfaction
• Identify support call trends, develop documentation to address common problems, and report increasing trends or unusual activity to management
• Recommend software and hardware changes to improve computer capabilities
• Operate standard office equipment (phones, fax, photocopier, etc.)
• Perform other duties as assigned

Associate’s degree

• Associate’s degree or technical certifications in computer science, electrical engineering, or related field – preferred
• 1–3+ years of related work experience
• Proficiency with MS Windows Desktop, Windows Server, Active Directory, TCP/IP networking, Microsoft Office 2010/2013, and Google Workspace
• Ability to support Apple and Android mobile phones
• Experience with PDF editing, Auto Desk applications – plus
• Knowledge of AWS, Ring Central, Telecommunication, Meraki, Ricoh printers, Lexmark printers – plus
• Physical ability to stand, walk, bend, kneel, stoop, crouch, crawl and climb; lift and move items over 50 pounds
• Excellent telephone presence and organized follow‑up skills
• Multitasking ability; sense of urgency; positive attitude
• User‑centric, service‑oriented mindset
• Strong verbal and written communication skills
• Organizational skills
• Decision‑making skills and initiative

• Hourly rate between $24.75 and $36.00, based on geography, skills, experience, and qualifications

The company offers a comprehensive benefits package, including medical, dental, vision, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays, paid time off, paid parental leave, 401(k), FSA/HSA pre‑tax benefits. Information is accurate as of posting; subject to change.

W2 only, no Corp‑to‑Corp. We do not sponsor H‑1B visas.

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer.

Auto Req : 462855

City: Plainfield

State: Illinois

Job Code: IT Information Technology

Salary Range: $45,000–$60,000