Medical Customer Service - Patient Education Advisor

Medical Customer Service - Patient Education Advisor (Healthcare)

Doctors of Physical Therapy is seeking a full-time Patient Education Advisor. The Patient Education Advisor will be the primary point of contact for all incoming patient billing and account inquiries. They will also support the clinics with any patient inquiries regarding their accounts and billing. The ideal candidate is confident using technology and EMR systems, and has excellent customer service skills.

We are looking for a reliable and professional member of our team that is looking for longevity with a growing company.

THIS IS NOT A REMOTE POSITION

Experience and Skills:

• A strong work ethic and reliability are a must.
• Strong communication, problem-solving and analytical skills required.
• Ability to work independently and adapt to a fast-changing environment.
• Proficiency in Microsoft Office including Excel, Word.
• Must have attention to detail with an eye for accuracy.
• Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.
• Must be enthusiastic, must be able to multi-task and proactively problem solve.

If you like a challenge and have a strong desire to learn, you love problem solving and critically thinking through processes, consider our position! You must be comfortable talking to patients through different media channels;

• On camera video calls
• Phone Calls
• Emails

Responsibilities may include but are not limited to the following:

• All Billing Department phone calls - patient and clinic calls
• All patient email inquiries
• All patient balance BL tasks
• Working reports - patient aging, unapplied, credit balances, payment plans, etc.
• Meeting Department goals

Benefits:

• Health, Dental, Vision plans
• HSA eligible plan
• HSA
• Paid Time Off
• Paid Vacation
• 401K
• Life, STD, LTD and other voluntary plans