PT Access Svcs Registrar I​/PAS Backus SSO

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Location Detail: 582 Norwich Rd Plainfield (10368)
Shift Detail:
Plainfield 40hrs 11:00a-7:30p Sunday-Thursday. ED Registrar, Bedside Registration, Ambulance arrivals, Diagnostic Reg, Check In Appts and Ins Verifications.
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Patient Access Services (PAS) Registrars are the patient’s first point of contact for seeking service at HHC facilities. This position is accountable for meeting and greeting visitor/patient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriers. There are three (3) PAS Registrar levels defined that align with years of relative experience, applicable knowledge, and proficiency scope.

Financial responsibilities include obtaining patient personal information via registration/admissions, verification, and collection of co-payments, providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers. PAS Registrars ensures department and hospital financial goals are achieved through demonstrating critical decision making, analyzing insurance eligibility, analyzing payer conflicts, and ensuring authorization is on file. PAS Registrars are responsible for practicing sound decision making as it relates to patient privacy and safety standards.

Patient Access is committed to anticipating the needs of patients and exceeding patient expectations; as well as, preparing patient charts, meeting daily, weekly and monthly productivity standards in addition to directing visitors and other receptionist duties. This position is an entry level position that requires minimal healthcare experience however, is customer service-focused. This job level requires comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration process.

• Greets patients and visitors in a professional prompt, courteous and helpful manner as soon as possible whether in person or via phone.
• Problem solving skills
• Demonstrate patience and understanding
• Serve as first/initial point of contact for incoming calls related to patient’s privacy and services. Documentation of individualized visit with patient at time of service.
• Ability to communicate clearly, calmly and diplomatically with customers, co-workers, and visitors.
• Utilize listening and comprehensive skills.
• Develop organizational skills, flexibility and time management skills and practices to accomplish daily tasking
• Assesses, analyzes and effectively uses decision making skills to resolve customer complaints and deescalate confrontational situations.
• Practices sound decision making as it relates to patient privacy and safety standards.
• Interact with patients, caregivers, family members to serve as the intermediary.
• Assesses the need to correspond with the patient’s with health care representative or conservator to complete the registration process

• Obtains vital demographic and insurance information necessary to verify a patient’s identity, accuracy of the ADT system, the patient’s treatment plan, and reimbursement.
• Utilizes patient identifiers to correctly select patient medical record, obtain accurate demographic and financial data.
• Provide safe and accurate documentation to start the patient encounter for clinical and revenue cycle teams.
• Utilizes various on-line eligibility products and/or calling payor or patient for accurate billing information.
• Assess the need to refer self-pay patients to Financial Counselor.
• Verifies and collects patient financial liability due at time of service to increase financial stability for the organization.
• Scan all medical record documents, insurance cards and patient identification into ADT system…