Group Sales Coordinator

Responsibilities

• Provide exceptional guest service to all customers.
• Account prospecting to create sales opportunities.
• Negotiating and closing sales as they relate to customer use of event and meeting space, guest rooms, and other resort amenities and activities.
• Plan and coordinate all events.
• Manage events as they take place to ensure flawless execution of customer expectations. This will include serving as primary contact and liaison between the customer, Red Hawk Resort + Casino departments, and vendors.
• Follow up with site visits to existing corporate clients to help sell future business.
• Prepare written correspondence to guests.
• Enter data and reservations into appropriate systems.
• Set up new client files and maintain files for sales functions.
• Prepare billing and final event details for booked groups and events.
• Provide familiarization tours of the property to meeting planners and interested groups.
• Meet and greet group arrivals as needed.
• Keep current on all aspects of the resort.
• Knowledge of banquet menus, set-up arrangements, hotel room rates, occupancy and other resort amenities.
• Produce regular sales-related reports and sales forecasts.
• Attend and represent resort at trade shows and conventions and participate in sales trips to key feeder markets.
• Keep all departments informed of bookings and reservations; communicate needs of the clients so all departments are prepared to meet the needs of the client.
• Assist with calculating monthly revenue number for Group Sales.
• Assures an environment which emphasizes cooperation, communication and teamwork with all departments.
• Ability to maintain a flexible schedule indicated by business needs, including nights, weekends and holidays.
• Perform other job-related duties as assigned.
• Is held accountable for the accuracy and thoroughness of departmental records and reports.
• Acts as support for any events and promotions or motorcoach projects.
• Performs all other duties as assigned.

• High school diploma required.
• At least five years of high level customer service, marketing and/or sales experience required.
• Ability to maintain a flexible schedule indicated by business needs, including nights, weekends and holidays.
• An individual must have the ability to:
• Effectively perform independently;
• Utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level (testing required);
• Effectively resolve problems, based on common sense use of reasoning ability;
• Manage multiple tasks simultaneously;
• Work in a very fast paced environment.