Operations Manager

About Ship Monk

Ship Monk isn’t just a 3PL; we’re a growth partner for merchants
. We provide cutting‑edge technology and a network of owned and operated fulfillment centers that empower high‑growth e‑commerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we’re on a mission to revolutionize fulfillment by providing everything from the fastest click‑to‑delivery and real‑time inventory to custom solutions—all with a merchant‑first mindset.

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We’ve eliminated the need for tribal knowledge with our AI‑powered platform. It provides a real‑time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands‑on, "mom and pop" support with a global reach. Our dedicated teams are on‑site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long‑term partnerships. Our all‑inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our values are the heart of our culture. We’re looking for individuals who embody these principles every day.

• Merchant‑first: We handle the logistics so our merchants can focus on what they do best—growing their business.
• Own it: We take ownership of our work, our mistakes, and our successes.
• People make Ship Monk: We believe in our team and invest in our people.
• Change the score: We challenge the status quo, constantly innovating and improving.
• Get sh
  * t done: We’re a fast‑paced, high‑growth company that values action and results.

Our Operations Managers drive immense business and personal growth within Ship Monk’s rapidly expanding fulfillment network. Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a Ship Monk fulfillment center. You will be responsible for leading, developing, and engaging a team of Ship Monk leaders; with one of your main focuses being to inspire, mentor, and coach your team to constantly improve and grow as individuals and professionals.

To achieve this, Operations Managers must be creative problem solvers who are able to think outside the box, interpret and act upon data, deliver effective feedback at all levels, and achieve quantifiable business results that drive productivity and efficiency gains.

• Create and maintain a safe work environment for all Associates and Leaders.
• Lead and develop a team of 3‑7 front‑line Supervisors and 50‑200+ hourly associates.
• Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.
• Create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shift(s), and fulfillment center(s).
• Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity.
• Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis.
• Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly).
• Partner with other managers to share best practices across shifts and the network.

• Bachelor’s degree highly preferred.
• 2‑3 years previous supervisory…