Rtv Supervisor

Overview

About Us:

TTI (Techtronic Industries) is a fast-paced, high-energy organization that rewards out-of-the-box thinking to foster innovation. We provide a multi-faceted training program and hands-on field experience that will stimulate, challenge, and reward you. TTI is a world-class leader in the design, manufacturing, and marketing of power tools and accessories, outdoor product equipment, and floor care products. Our brands include Milwaukee®, AEG®, Ryobi®, Hart®, Oreck®, Hoover®, Dirt Devil® and Vax®.

Our products serve professional and industrial users and homeowners/DIY enthusiasts. Our culture is driven by brands, innovation, operational excellence, and exceptional people.

In this role, you will be responsible for managing a team of RTV (Return to Vendor) Inspectors. You will provide clear instructions and guidance to ensure returned products are thoroughly analyzed and accurately evaluated to determine whether they are allowable or non-allowable returns. You will directly or indirectly plan, coordinate, and supervise the daily activities of employees within the Returns Logistics Center to ensure efficient operations and adherence to company policies and procedures.

• Team Leadership & Development:
  Understand your team’s strengths and opportunities; provide ongoing coaching to support growth and performance.
• Manage all aspects of team operations, including hiring, disciplinary actions, scheduling, timekeeping (Kronos PRO), and time-off approvals.
• Train RTV Inspectors in inspection procedures and ensure they professionally represent Team TTI at all times.
• Collaboration & Communication:
  Foster a strong working relationship with The Home Depot (THD) by maintaining open communication and a collaborative approach.
• Serve as the main point of contact between Team TTI, THD associates, and Genco staff regarding RTV processes and product statuses.
• Communicate all changes in procedures, schedules, or methods to the team in a timely and clear manner.
• Operations & Compliance:
  Ensure a safe, productive, and respectful workplace for all employees and business partners.
• Provide RTV Inspectors with the necessary tools and resources to complete their responsibilities efficiently.
• Monitor adherence to policies, procedures, and product specifications.
• Product Inspection & Reporting:
  Oversee and participate in product inspection processes to determine credit eligibility based on purchase date, condition, and completeness.
• Accurately record credit decisions and inspection data, identify recurring product issues, and manage Return Goods Authorizations (RGAs) and related documentation.
• Maintain knowledge of and help drive improvements to the facility’s credit approval rates and RTV percentages.
• Facility & Equipment Oversight:
  Ensure proper use and upkeep of RLC equipment including laptops, scanners, and other resources.
• Perform additional duties as assigned in support of overall RLC performance and company goals.

• Education and Experience Required
  • 2-year degree or High school Diploma with equivalent experience.
  • 2+ years of Team TTI Field / RLC experience required or 3–5 years of experience in warehouse, logistics, or returns operations.
  • 2+ years of supervisory or team leadership experience.
  • Experience in employee coaching, development, and performance management.
  • Experience working with or alongside our retail partner, The Home Depot.
  • Knowledge of the RTV processes and return logistics.
  • Understanding and knowledge of Team TTI procedures, standards, policies, and expectations.
  • Must be at least 21 years of age or older.
  • Must have a valid United States driver’s license with at least one full year of driving experience.
  • Eligible to work in the United States without sponsorship or restrictions.
• Competencies and Skills
  • Leadership and Team Development
  • Flexibility and Adaptability
  • Communication Proficiency
  • Conflict Resolution
  • Decision Making
  • High level of Business Acumen
  • Presentation and Product Knowledge
  • Customer and Client Focus
  • Analytical and Strategic Thinking
  • Organizing and Prioritizing
• Nature of
  
  Position Requirements
  • Ability to work nights and weekends – weekends may be…