Sales Assist Support Specialist; Hybrid

Pittston, PA

Sales Assist Support Specialist Position at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

• Excellent Compensation Packages
• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package Effective on Day 1
• Paid Time Off Program
• Profit Sharing
• Hybrid Work Environment
• Associate Discounts and Community Giveback Programs
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to join resource groups that promote Diversity, Equity, and Inclusion
• Family owned for 90+ years

This role is responsible for assisting our Territory Representatives and Contact Center by completing a variety of administrative tasks. This role will research and resolve inquiries received via inbound and outbound calls, emails, and internal requests from associates. This role will assist in mentoring and training existing staff. This associate will have knowledge of company product lines and offerings.

2 days per week onsite - 9:30am to 6:00pm

3 days per week - 10:00am to 6:30pm

* Training schedule may be adjusted to align with trainer

$18.00 per hour with the ability to increase to $19.00 after 6 months

• Ability to work independently and within a team environment
• Computer skills with knowledge of Microsoft Word, Excel and Power Point
• Excellent verbal and written communication skills
• Ability to complete tasks accurately and on-time, with attention to detail
• Flexibility and commitment to meeting the evolving needs of our sales and business groups
• Ability to prioritize and manage multiple tasks and/or projects
• Excellent time management, prioritization, problem solving, and organizational skills
• Strong interpersonal skills
• Ability to respond effectively to inquiries and maintain confidentiality of sensitive information
• Ability to adapt to changing business needs and deadlines
• Problem solver, adaptable, and agile thinker
• Ability to actively listen to resolve customer issues
• Ability to work independently and in a team environment
• Attention to detail and outstanding organizational skills

• Performs other duties as assigned
• Comply with all policies and standards to support the efficient operations of the department and company
• Conscientiously makes efforts to maintain the service level goal by closely monitoring service level activity, answering, and expediting calls during heavy call flow, not making outgoing calls during heavy incoming calls, and checks voice mail at appropriate times. Working in shared email box. Participate in department projects.
• Run necessary business reports and collating the data as needed
• Submit various internal requests that require follow up
• Submit necessary documentation to our vendor partners to redeem for earned free goods
• Place orders, set up returns, take payments and billing questions. Enter price overrides and price conversions.
• Basic understanding of company product knowledge and product lines
• Ability to work all hold queues and rush order box
• Process Territory Representative expense reports

• Effectively communicates (reads, writes, and speaks) English
• High School Diploma or GED required
• 1-3 years Customer Service experience, in a call center setting preferred

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930-a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400…