Client Services Call Center Agent

Apply for the Client Services Call Center Agent role at TEKsystems.

Maintain industry‑leading service standards by providing prompt service and achieving one‑call resolution. Availability and dependability are required to multitask between systems and job duties such as documentation, taking calls, and following up on items as needed. The role is highly focused on a total team environment to create a great culture that centers around servicing the customer and driving growth for the company.

• Handle calls from current clients regarding policy questions, including requested changes or updates to accounts.
• Grow existing client relationships.
• Process cancellations.
• Set up autopay.
• Enter inbound leads in a timely manner.

• Excellent customerbeservice and call‑center experience.
• Proficiency with Microsoft Office and Salesforce.
• Problem management and problem‑solving.
• Multitasking and strong computer skills (CRMs, dual monitors, phone systems).
• Communication and writing skills.
• Data entry.

• Call Center – 2+ years.
• High emotional intelligence and patience.
• Strong problem‑solving and multitasking abilities.
• Reliable attendance and commitment to quality service.
• Comfortable with digital tools and data entry.
• Professional demeanor and team‑oriented mindset. Lokal
• Ability to build rapport quickly and handle diverse customer needs.

Contract to Hire position based out of Pittston, PA.

Pay Range: $19.00 – $19.00/hr.

Eligibility requirements apply to some benefits and may depend upon your job classification and length of employment. Benefits may change and may be subject to specific elections, plans, or program terms. If eligible, the following temporary role benefits may be available:

• Medical, dental & vision
• Critical illness, accident, and hospital
• 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
• Life insurance (voluntary life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health spending account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave (PTO, vacation or sick leave)

Workplace type: fully onsite position in Pittston, PA. Final date to receive applications: anticipated to close on Jan 14, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services and Talent Services, we work with progressive leaders to drive change.

Equal opportunity employer. We consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.