Transit Operations Manager

The Transit Operations Manager, under the supervision of the Assistant General Manager, actively supervises Operations Supervisors in both the Paratransit and Fixed Route Operations departments, ensures ongoing employee compliance with both Company and Authority performance standards, directly facilitates or coordinates both initial and ongoing employee trainings, as well as continually interacts with the other department supervisors, outside agencies, the Authority, and the public.

This position is subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) drug and alcohol regulations. This position works within the Administration Department, reporting directly to the Assistant General Manager.

• Plan, organize, direct, and oversee operational functions of the Fixed Route Operations and Paratransit Operations departments such as implementing policy, establishing objectives, and ensuring ongoing compliance with Authority-defined performance standards.
• Demonstrate effective leadership in building commitment to the organizations’ goals and achieving results through excellent verbal and written communication skills, interpersonal skills, tact, diplomacy, and business insight.
• Possess, or be able to obtain and maintain, a Class B Commercial Driver’s License without airbrake restriction and with Passenger endorsement.
• Maintain eligibility to be insured under Berkshire Transit Management, Inc.’s insurance policy for duration of employment.
• Initiate, maintain, evaluate, and revise company operations performance metrics or procedures; consult with other departments to ensure cross-organizational compliance.
• Maintain required department documentation, including but not limited to accident records, records pertaining to other investigations, progressive discipline, complaint logs, initial and ongoing employee trainings, as well as reported safety issues and their associated resolutions in compliance with the FTA PTASP program.

• Assists with scheduling requests; establishes efficient vehicle routes and makes adjustments as appropriate;
  Assures drivers have knowledge of their routes and mechanisms are in place to communicate and educate route changes.

• Direct, coordinate, and review the work plan for assigned departments and associated department employee activities; assign work activities and projects; monitor work flow and operational needs; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve issues as required.
• Cover subordinate staff positions, and conduct subordinate staff trainings, as required. Participate in an on-call rotation for departments of responsibility. Operate transit equipment, in revenue services, as required.
• Review and evaluate proposed projects for impact with departments of responsibility; select, train, motivate and evaluate transit operations personnel.
• Participate in the development and administration of assigned departmental budgets; forecast funds needed for staffing, materials, and supplies; monitor overall department performance with adherence to labor contract(s).
• Initiate, investigate, resolve, and maintain documentation of employee or customer complaints.
• Initiate, create, refine, and present written reports or other presentations as required.
• Supervise and evaluate the performance of subordinate personnel, when applicable.
• Demonstrates regular and predictable attendance.
• Promotes and maintains positive and effective working relationships. Maintains professional demeanor and appearance as an internal and external role model of the agency.
• Conduct ongoing employee training evaluations according to company policy or practice, at least quarterly.
• Plan, conduct, and evaluate employee Safety Meetings, by department, according to Company policy
• Share responsibility to initiate, develop, document, and enforce company operations performance standards as defined by the General Manager.
• Maintain a high quality of work with little to no direct supervision, coordinating with other employees as necessary.

• Participates in community outreach as requested.
• Attend training as scheduled by the department supervisor and/or Assistant General Manager.
• Attend BRTA Advisory Board meetings or other community meetings as a representative of the Company.
• Complete other duties as assigned by the General Manager, if required.