SVC Delivery & Client Svcs

Overview

Canyon Ranch® has been a trailblazer and an industry‑leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of guests, with established wellness destination resorts in Tucson, Arizona and Lenox, Massachusetts. At these acclaimed properties, guests can achieve their goal of living younger longer. In addition, Canyon Ranch operates North America’s largest day spa at The Venetian® hotel in Las Vegas, Nevada.

Canyon Ranch is a recipient of Travel + Leisure’s Best Spa Award, as well as the Condé Nast Traveler Best Destination Spa Award.

Most recently, Canyon Ranch was honored by the MICHELIN Guide as the top wellness hotel and #1 resort in the Americas, with the Tucson and Lenox resorts having received prestigious MICHELIN Keys recognizing excellence in hospitality.

• Install, configure, maintain, troubleshoot, and repair PC hardware, telecommunications equipment, software, and peripheral devices to ensure minimal downtime and optimal performance.
• Provide end‑user support for business applications including HSI and Microsoft Office, diagnosing issues and delivering user guidance as needed.
• Participate in Help Desk operations by answering support calls, documenting incidents in the ticketing system, resolving issues at first contact when possible, and escalating complex cases appropriately.
• Manage the full user account lifecycle, including creation, modification, termination, and assignment of system access rights across all platforms.
• Maintain and verify anti‑virus protection, ensure security compliance, and configure business applications on user workstations.
• Deliver responsive customer service while supporting organizational technology needs and maintaining system reliability.

• Strong technical proficiency in PC hardware, telecommunications equipment, operating systems, and peripheral support, with the ability to troubleshoot and resolve issues efficiently.
• Working knowledge of business applications including Concept, HSI, and Microsoft Office, with the ability to diagnose application errors and guide users effectively.
• Experience in Help Desk environments, including ticket documentation, issue prioritization, first‑call resolution, and proper escalation procedures.
• Strong customer service, communication, and problem‑solving skills with the ability to support users at varying technical levels.
• Available Sunday – Thursday 8:00 AM – 4:30 PM

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment.
• 25 days of personal and holiday time off (vacation, sick and holidays).
• Supplemental health care options (including Accidental, Critical Illness and Hospital care).
• Employer‑paid life insurance and Employee Assistance Program.
• Paid maternity leave.
• A supportive, collaborative work environment with opportunities for professional growth.

PAY RANGE: $21.50 - $22.36 / hour