Scheduling Specialist

Day Scheduling Specialist – Berkshire Health Systems

Join to apply for the Day Scheduling Specialist role at Berkshire Health Systems
. The position is currently open.

• Receive requests to schedule and place orders for BMC/BFS, North Adams Satellite Office, and Fairview from all major customer constituencies.
• Perform responsibilities within and often beyond the department's customer service standards and quality benchmarks.

• Experience in a hospital environment preferred.
• Previous experience in hospital Meditech Scheduling and Admitting functions preferred.
• Previous experience with Allscripts preferred.
• High School Graduate or equivalent required;
  Two years of college or equivalent work experience preferred.
• Medical terminology knowledge required.
• Strong telephone and written communication skills required.
• Customer service focus required.
• Basic computer skills required; proven typing ability required.
• Knowledge of outpatient tests, procedures, and appointment types preferred.
• Ability to handle multiple tasks simultaneously and maintain composure in stressful conditions.
• Collaborative mindset, openness to new ideas, and adaptability to new techniques and work methods.
• Prioritization skills, problem recognition and communication, and constructive problem‑solving orientation.
• Willingness to train and assist in training new hires.
• Proficiency in fluent Spanish is desired.
• Professional presentation with exceptional customer service skills (oral, written, telephone).
• Strong organizational skills and flexibility.
• Clear communication ability.
• Troubleshooting and proper maintenance of business equipment.
• Calm and rational handling of stressful situations.
• Maintaining a professional and courteous demeanor in difficult interactions with patients and provider offices.

Not Applicable

Full-time

Project Management and Information Technology

Hospitals and Health Care