Clinical Resource Supervisor - Emergency Services

Responsibilities

• The Clinical Resource Supervisor (CRS) plays a key leadership role in advancing patient care quality, staff development, and operational excellence across shifts. Working closely with the Administrative Director, this dynamic position provides real-time support to hospital teams, ensuring optimal patient flow, effective staffing, and a consistent high standard of care. The CRS strengthens engagement through visible leadership, rounding on staff and patients, mentoring nurses at the bedside, and supporting a superior patient experience.

• Experience:
  
  Five years of Emergency nursing experience. Teaching experience preferred. Leadership experience required. Experience with electronic medical record and clinical documentation systems required.
• Education:
  
  BSN required. MSN preferred.
• Licensure &
  
  Certifications:
  
  RN - Current RN License in MA. CPR. ACLS.

• Knowledge of software applications (Outlook, Microsoft) required.
• Maintain professionalism and act as role model.
• Demonstrates leadership and communicates a strong work ethic and commitment toward service excellence.
• Excellent interpersonal skills; communicates effectively with patients, family members, physicians, senior leadership and staff.
• Well organized and able to prioritize a variety of complex assignments simultaneously. Meets deadlines in a timely manner.
• Demonstrates understanding of local, state and federal regulating agencies (DCF, DPH, TJC).
• Demonstrates dependability and transparency.
• Documented effectiveness in confronting problems and resolving conflict.
• Strong clinical knowledge, mentoring skills, and the ability to influence and inspire others.
• Proven problem-solving and communication skills in fast-paced environments.
• Flexibility to work a variable schedule including evenings, weekends and occasional nights.

• Title of position(s) supervised: RN's, LPN's, NA's, Unit Coordinators, Unit Assistants, sitters.