Clinical Support Representative

Join to apply for the Clinical Support Representative role at Berkshire Health Systems
.

Location:

Great Barrington, MA

Salary: $ - $

• Cover Saturdays when the office is open (~8am-12pm) about every 7 weeks.
• Ensure day‑to‑day front office tasks for quality care and excellent customer service to patients.
• Collaborate with the team to maintain smooth office flow, prioritizing patient needs.
• Patient registration, scheduling, reception, collection of payments.
• Appropriate triage of telephone calls and the ability to calm potential problematic situations.

• One year of administrative experience in a busy office, preferably a physician practice.
• Medical terminology knowledge required.
• Experience handling multiple telephone lines preferred.
• Excellent clerical/organizational skills.
• Working knowledge of Windows‑based PC applications.
• Knowledge of department‑specific services preferred.
• Insurance knowledge and billing experience strongly preferred.
• Two years of college or equivalent work experience preferred; high school diploma or equivalent required.
• Typing speed of 40 WPM required.
• Excellent interpersonal skills with proven ability to deal with agitated/dissatisfied patients, family, and physicians.
• Ability to work independently with minimal supervision and effectively under pressure.
• Ability to handle multiple tasks at once.
• Demonstrated competency in handling confidential and sensitive information.
• Excellent telephone skills; sensitive to diverse cultures and cultural differences.
• Demonstrated ability to read and follow written/verbal direction; knowledge of community services.
• Flexible hours required to cover vacations and earned time absences.
• Self‑motivated with ability to be independent and flexible within a team framework.
• Excellent oral and written communication skills.
• Must be able to speak and write the …

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Research, Analyst, and Information Technology
• Industry: Hospitals and Health Care