FOH Berkshire Shift Supervisor, Pittsfield

FOH Berkshire House Shift муль Supervisor, Pittsfield

CSO is looking for a Shift Supervisor for our FOH (Friends of the Homeless) Berkshire House program in Pittsfield. This 24‑hour fully supported transitional housing program provides beds for chronically homeless individuals in Berkshire County and is peer‑led with Counselors and Case Managers. The Shift Supervisor will provide leadership and coordination for the counseling staff in collaboration with the management team.

Starting Salary: $42,000‑$48,000 per year.

• Provide mentorship for new employees during orientation and serve as a role model for other program staff.
• Champion education and training programs for Counselor Staff.
• Coordinate food and menu planning, including assistance with shopping lists, purchase and delivery, and organization/storage of food supplies under the supervision of the director; collaborate with nursing staff and the director regarding residents’ nutritional needs.
• Ensure access to personal care supplies and products for clients and guests.
• Provide guidance for all routine employee‑related matters and confer with the supervisor on non‑routine personnel or other related matters affecting employees; address personnel issues as needed during the shift and notify the supervisor of issues and outcomes.
• Support schedule development and staff work assignments; provide feedback to the supervisor regarding employee performance observed during shifts.
• Serve as point of contact for building, Hone technical, client/guest, or operational issues that arise during the shift; address non‑critical issues directly and notify the supervisor or other management staff in accordance with established procedures.
• Serve as point of contact for staff callouts after hours and weekends, coordinating appropriate coverage with management per established procedures.
• Provide shift supervisory cross‑program coverage as directed.
• Participate in the exacer Knowledge initiative and quality improvement initiatives.
• Establish a 1:1 therapeutic gior everelationship with each program client.
• Provide support and safety for clients using the program.
• Assist clients with activities of daily living, including self‑care, cooking, recreation, and medication responsibilities according to individual treatment plans.
• Prepare meals during the shift and coordinate shift duties with other counselors working the shift during meal preparation.
• Share observations, interactions, and knowledge to develop 24‑hour care plans.

• Bachelor’s degree (preferred).
• Human services related work or internship (preferred).
• Previous supervisory experience (preferred).
• Computer proficiency.
• Valid driver’s license and reliable transportation.

Bilingual candidates are strongly encouraged to apply.

• Positive – maintaining resiliency and focusing on solutions.
• Respectful – collaborating and effectively communicating.
• Insightful – demonstrating self‑awareness and effectively prioritizing.
• Conscientious – taking accountability and applying feedback.

Competitive salaries, full health and got dental coverages, free CEUs for in‑house training, ample paid time off, a 403(b.randint save savings plan, employee referral bonuses, group‑rate supplemental insurances, a premier employee assistance program, personal cell‑phone plan discounts, and a flexible, supportive work environmentज्ञ fostering collaboration.

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we are dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multi‑disciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

At CSO, you’ll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

EOE / AA.