Relief FOH Berkshire Shift Supervisor, Pittsfield

Relief FOH Berkshire House Shift Supervisor, Pittsfield

Join to apply for the Relief FOH Berkshire House Shift Supervisor, Pittsfield role at Clinical & Support Options, Inc.

CSO is looking for a Relief Shift Supervisor for our FOH Berkshire House program in Pittsfield. Our FOH Berkshire House is a 24‑hour/day, 7 day/week fully supported transitional housing program that provides beds for chronically homeless individuals residing in Berkshire County. The program is peer‑led and staffed with Counselors and Case Managers.

The position will provide leadership and coordination functions for the counseling staff in collaboration with the management team. We are looking for shift supervisors for evenings, overnights, and weekends.

Starting Pay: $21/hour

• Provide mentorship for new employees in orientation, serving as a role model for other program staff.
• Champion education and training programs for Counselor Staff.
• For shift in‑charge, coordinate food and menu planning including assistance with shopping lists, purchase and delivery, and organization/storage of food supplies under supervision of the director; coordinate with nursing staff and Director regarding general and specific nutritional needs of the residents.
• Ensure access to personal care supplies and products for clients/guests.
• Provide guidance for all routine employee‑related matters and confer with supervisor on non‑routine personnel or other related matters affecting employees; address personnel issues as needed during shift and notify supervisor of issues and outcomes.
• Support schedule development and staff work assignments; provide feedback to supervisor regarding employee performance as observed and managed during shifts.
• Serve as point of contact for building, technical, client/guest, or operational issues that arise during shift; address non‑critical issues directly and notify supervisor or other management staff in accordance with established procedures.
• Serve as point of contact for staff callouts after hours and weekends, and coordinate appropriate coverage with management in accordance with established procedures.
• Provide shift supervisory cross‑program coverage as directed.
• Participate in the CSO Trauma Informed Care initiative and quality improvement initiatives.
• Establish a 1:1 therapeutic relationship with each program client.
• Provide support and safety for clients utilizing the program.
• Assist clients with activities of daily living, including self‑care, cooking, recreation, and medication responsibilities according to individual treatment plans.
• Prepare meals during shift and coordinate shift duties with other counselor working shift during meal preparation.
• Share observations, interactions, and knowledge to develop 24‑hour care plans.

• Bachelor's degree (preferred)
• Human Services related work or internship (preferred)
• Previous supervisory experience (preferred)
• Computer proficiency
• Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

Clinical & Support Options, Inc. is a dynamic behavioral health organization serving Western Massachusetts for over 50 years. With offices across Springfield, Northampton, Greenfield, and beyond, we’re dedicated to providing comprehensive support to individuals and families. Join our team of over 650 multidisciplinary staff and become part of a collaborative environment where excellence is fostered internally and partnerships are forged externally with community organizations.

At CSO, you’ll find a flexible and supportive work environment that encourages collaboration and growth. Join us and make a positive impact on thousands of lives in our communities!

CSO offers training in Trauma Informed Care, Motivational Interviewing, Mindfulness Skills and more.

EOE/AA