Senior Teller Supervisor

Overview

The full job description for the Senior Teller Supervisor position contains more information about this position.

Key

Job Requirements:

• Performs any functions, within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures.
• Accurately processes a variety of member transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing, etc). Balances cash, work and ensures proper documentation is signed and stamped at end of day.
• Actively cross-sells and provides information concerning Credit Union products and services in accordance with Credit Union policies. Promotes Branch business development and seeks to broaden member base. Responds to member inquiries and refers to Member Services for further action as needed.
• Adheres to branch security practices and guidelines (secures workstation, keys, combinations, keycard and member information), and regulatory compliance. Accountable for organizing workstation, inventorying cash/coin, requesting currency and hand counting upon receipt. Keeps abreast of ongoing changes, specific to job knowledge, through the use of comprehension exercises, questionnaires and the GOLD/BVS (Greylock Online Learning and Development) courses.
• Assists with and is responsible for supervising the daily set-up of the teller line and assigns teller operational responsibilities. Coordinates scheduling.
• Mentors Others In Developing Skills To Achieve Individual And branch-specific goals. Initiates disciplinary action as warranted and completes required Performance Reviews.
• Provides ongoing training for procedural changes, CORE updates, Sales, Product Knowledge, Security Practices and Regulatory Compliance. Facilitates frequent coaching sessions to enhance and inspire staff development.
• Vault Certified and ensures teller, vault and branch defined cash limits are maintained to minimize risk and exposure. Ensures that all vault operating, and cash handling policies and procedures are followed.
• Actively participates in all sales campaigns through the use of the Product Knowledge Center and in-branch coaching.
• Is accountable for performing the key job requirements of an Assistant Teller Supervisor.

• High School diploma or its equivalent plus specialized training and coursework.
• Three plus year experience in a teller capacity preferred.
• Good organizational, interpersonal, communication, problem solving skills and attention to detail required.
• Ability to efficiently and effectively service high volume of transactions.
• Perform as a team player, displaying positive and professional attitude toward members and co-workers.
• Ability to use various types of office equipment, including office software, spreadsheet applications and adding machines and PC proficient in Microsoft Office.
• Ability to lift up to 25 pounds and stand for a long period of time.