Assistant Teller Supervisor

Overview

Under the supervision of the Teller Supervisor, performs a variety of teller and member services to Credit Union members in conformance with established Credit Union policies, strategies and procedures.

• Performs any functions within scope of authority and expertise to provide the highest level of service and responsiveness to the members served by the Credit Union while performing all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures.
• Accurately processes a variety of member transactions in accordance with cash handling procedures and policy (deposits, withdrawals, loan payments, check cashing, etc).
• Cross‑trained to effectively image checks to assist with the Branch Capture function.
• Balances cash, work and ensures proper documentation is signed and stamped at end of day.
• Actively cross sells and provides information concerning Credit Union products and services in accordance with Credit Union policies.
• Promotes Branch business development and seeks to broaden member base.
• Responds to member inquiries and refers to Member Services for further action as needed.
• Adheres to branch security practices and guidelines (secures workstation, keys, combinations, keycard and member information), and regulatory compliance.
• Accountable for organizing workstation, inventorying cash/coin, requesting currency and hand counting upon receipt.
• Keeps abreast of ongoing changes specific to job knowledge through comprehension exercises, questionnaires and GOLD/BAI courses.
• Assists with supervising the daily set‑up of the teller line and assigns teller operational.

• Coordinates scheduling.
• Mentors others in developing skills to achieve individual and branch‑specific goals.
• Participates in all sales campaigns through product knowledge center, TMA and forums.
• Accountable for performing the key job requirements of a Senior Teller
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• Uses Greylock’s principles of Relationship Decisioning.
• Manages the vault, including serving as the Vault Teller for a minimum of six months during the year.
• Acts as liaison between Credit Union and program administrators and maintains related records.
• Approves transaction overrides.
• Is ATM balance certified and re‑verifies teller cash drawer when necessary and corrects teller errors.
• Can open and close branch.
• Promotes the Credit Union wherever and whenever possible.
• Encouraged to actively represent the Credit Union in local civic, community and professional organizations.

• High school diploma or equivalent plus specialized training and coursework.
• Minimum two years experience in a teller position preferred.
• Good organizational, interpersonal, communication, problem solving skills and attention to detail required.
• Ability to efficiently and effectively service high volume of transactions.
• Perform as a team player, displaying positive and professional attitude toward members and co‑workers.
• Ability to use various types of office equipment, including office software, spreadsheet applications and adding machines and PC proficient in Microsoft Office.
• Ability to lift up to 25 pounds and stand for a long period of time.