Box Office Associate

Overview

Reports to:

Associate Director of Guest Services & Sales

Start Date:

May 12, 2026 (dates subject to slight change)

End Date:
Sep 6, 2026 (dates subject to slight change)

Working

Location:

On-site, Pittsfield, MA

Department:
Guest Services/Front of House

Housing:
Housing may be available for the right candidate

Compensation: $18-$20/hr

Schedule:

Up to 40 hours per week, including required evenings/weekends.

Barrington Stage Company, an award-winning professional theatre company located in the heart of the Berkshires, is seeking a Box Office Associate to join our Guest Services team in Pittsfield, MA. This role requires a collaborative and adaptable individual with strong organizational and problem-solving skills who can provide efficient, friendly ticketing service while helping maintain a welcoming, accessible, and professional experience for all guests.

Barrington Stage has a three-fold mission: to produce top-notch, compelling work; to develop new plays and musicals; and to engage our community with vibrant, inclusive educational outreach programs.

BSC is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age. We strongly encourage candidates of color, and/or from diverse backgrounds/underrepresented groups to apply.

The Box Office Associate supports the Box Office Manager with daily ticketing operations, including guest inquiries and sales, contributing to a welcoming, efficient, and accessible front-of-house experience for all patrons.

• Support daily box office operations, including ticket sales, will-call, opening/closing procedures, and basic financial handling under the guidance of the Box Office Manager.
• Provide attentive, human-centered customer service for phone, email, and in-person inquiries, including ticket purchases, exchanges, conflict resolution, and ADA accommodations.
• Maintain accurate guest records in the CRM system (e.g., Spektrix) and ensure data integrity through proper data-entry practices.
• Perform additional duties as assigned to support smooth front-of-house operations and an inclusive patron experience.

• Experience in customer service, ticketing, hospitality, or sales (1-2 years preferred).
• Experience with CRM or ticketing platforms is helpful but not required (e.g., Spektrix, Tessitura, Audience View); willingness to learn new systems is valued.
• Strong communication skills across in-person, phone, and email interactions, with the ability to provide clear and friendly guidance to guests.
• Ability to work independently and collaboratively, stay calm under pressure, problem-solve in real time, and maintain attention to detail in a fast-paced environment.
• Flexibility for varied work hours and physical tasks, including evenings, weekends, and occasionally carrying, pulling, or lifting up to 25 lbs, while upholding equity, diversity, inclusion, and belonging practices.

* This job description is not comprehensive and is subject to change at any time

Complete application through Barrington Stage Co. Bamboo

HR Careers

No phone calls, please.

All applications must be submitted by February 15, 2026, for full consideration