Arrival and Integration Services Supervisor

Founded in 2017, Hello Neighbor empowers refugees and immigrants through community connections, helping them move from arrival to belonging with dignity, cultural sensitivity, and meaningful support. Our work is organized across three departments

Education & Community Empowerment, Health & Stabilization, and Employment each running programs designed to meet the unique needs of the communities we serve. In addition to our local work, we lead a National Network of grassroots organizations across the U.S., united by a shared commitment to supporting refugee and immigrant families and inspiring long-term change.

This is an in-house full-time, non-exempt position at our Pittsburgh, PA office in Larimer. We are currently on a hybrid work schedule of 9am-5pm Monday through Friday; in the office on Tuesdays, Wednesdays, and Thursdays. The successful candidate must be currently authorized to work in the United States.

Reports To:

Director of Family Health Services Direct Reports: 3 case managers and case aides. Additional reports as needed

Key Responsibilities:

Provide assignment of tasks to direct service staff through individual supervisory sessions, team meetings, peer supervision Ensure program compliance and quality assurance as required by Hello Neighbor, USCRI, and ORR. This includes preparing and implementing service plans, and ensuring that key documents (service agreements, grievance procedures, disbursement records, etc) are signed and uploaded to the HN database.

Collaborate with the Volunteer Coordinator on the recruitment and deployment of volunteer groups like Welcome Circles in support of vulnerable families

Review client records and reports to ensure high quality of service delivery Assist staff in recruitment, development, nurturing and maintaining relationships with landlords, volunteers, Welcome Circles and additional community engagement

Oversee closing of cases in compliance with federal grant requirements, monitoring and performance standards

Lead team members and collaborate with service providers to address, mediate, and resolve issues as needed.

Advocate for culturally-appropriate care standards and utilize interpretation and translation services for families as needed.

Organize activities to help clients feel a sense of belonging & integrate into the community.

Utilize personal experiences to build collective knowledge, model behavior, and foster a sense of belonging among newer immigrant families.

Build cultural bridges, connecting communities and providing extended cultural orientation.

Assist with scheduling and bus and MATP orientation for client independence.

Assist with crisis management in collaboration with the team.

Attend supervision and relevant staff meetings.

Maintain accurate and timely program documentation while adhering to confidentiality guidelines and handling sensitive information properly.

Complete other duties as assigned.

Preferred Qualifications:

Bilingual or multilingual in priority language preferred (Dari, Pashto, Arabic, Swahili, French, Spanish, Haitian-Creole, Rohingya) Bachelors Degree in a related field and/or 4+ years of refugee resettlement or related field experience Strong organizational skills, detail-oriented, and ability to set priorities, handle multiple tasks and meet deadlines effectively.

Demonstrated experience in coordinating and leading teams and working across different organizations effectively.

Prior experience with teaching, training, or group facilitation preferred; digital literacy, ability to learn new software, Comfort in a fast-paced, multicultural environment.

Demonstrated strong interpersonal skills, characterized by compassionate, courteous, cordial, and professional interactions with diverse colleagues, program members, and the community

Implements cultural humility and empathy in management of direct reports and client cases, and fosters team approach among direct reports

Experience in resettling refugees a strong plus Possesses cultural competencies, encompassing knowledge, attitudes, and behaviors relevant to the communities served

Thorough understanding of issues pertinent to refugees and immigrants

Digital literacy and the ability to…