Commercial Account Specialist - Commercial and Industrial Coatings

Job Type

Full-time

Description

About Us:

Colours, Inc. is a leading retailer specializing in high-quality paints, coatings, and related products. We pride ourselves on providing exceptional customer service and expert advice to help our customers achieve their project goals.

Job Summary:

We are seeking a versatile and results-oriented individual to fill the role of Commercial Account Specialist, specializing in the sales and service of commercial and industrial coatings throughout the state of Massachusetts. This role requires a candidate with strong sales acumen, account management skills, and a deep understanding of the coatings industry. As the primary point of contact for commercial clients, you will be responsible for driving sales, maintaining client relationships, and ensuring exceptional service delivery.

Requirements

Proactively identify and pursue new business opportunities within the commercial and industrial sectors, leveraging various channels including cold calling, networking, and referrals.

Develop and maintain strong relationships with existing commercial clients, serving as their trusted advisor and primary point of contact for all sales and service-related inquiries.

Conduct thorough needs assessments with clients to understand their specific requirements and recommend tailored solutions to meet their objectives.

Collaborate closely with internal teams including sales, marketing, technical support, and customer service to deliver value-added solutions and support to clients.

Coordinate service requests from clients, ensuring prompt resolution of any issues or concerns related to product performance, application, or maintenance.

Prepare and deliver persuasive sales presentations, proposals, and product demonstrations to showcase the benefits of our coating's solutions and secure new business opportunities.

Conduct regular business reviews with clients to assess satisfaction levels, identify upsell and cross-sell opportunities, and explore ways to deepen the partnership.

Stay informed about industry trends, competitor activities, and market dynamics to anticipate client needs and position our offerings effectively.

Maintain accurate records of client interactions, sales activities, service requests, and revenue forecasts using CRM software and other tracking tools.

Key Competencies:

- Proven track record of success in sales management, preferably within the coatings industry.

- Deep understanding of commercial and industrial coatings, including types, applications, and industry standards.

- Excellent communication, negotiation, and presentation skills, with the ability to effectively engage with clients at all levels of an organization.

- Strong analytical and problem-solving abilities, with a focus on delivering creative solutions to meet client needs.

- Ability to work independently and as part of a team in a fast-paced, dynamic environment, managing multiple priorities and deadlines.

- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

- Positive attitude, resilience, and a customer-centric mindset, with a passion for delivering exceptional service and driving customer satisfaction.

- Valid driver's license and willingness to travel occasionally for client meetings, industry events, and training sessions.

- Adaptability to changing market conditions and willingness to embrace new technologies and sales methodologies.

Why Join Colours, Inc.?

• Supportive and friendly work environment.

• Opportunities for training and advancement.

• Employee discounts and comprehensive benefits package.

• Be part of a team that values customer service and quality.

If you're passionate about helping customers and enjoy working in a fast-paced retail environment, we'd love to hear from you!