Quality Assurance Specialist

** Position Overview*
* At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Quality Assurance Specialist within PNC's Retail Tech organization, you will be based in Pittsburgh, PA.

- Strong expertise in Angular UI and microservices, including API testing and DB.

Experience with Selenium-based test automation

- Hands-on experience with accessibility testing

- Proven ability to create and maintain comprehensive test documentation

- Proficient in using Jira and Confluence for defect tracking and collaboration

- Solid understanding of performance testing concepts

- Experience working in Agile/Scrum environments

- Strong ability to thoroughly analyze and understand business and technical requirements

- Excellent verbal and written communication skills

- Effective collaborator with cross-functional teams, including developers and product owners

- Work independently

Key Responsibilities

- Design, develop, and maintain automated test frameworks for:

o Angular UI components and workflows

o RESTful microservices

o Event-driven systems using Kafka

o Mongo

DB data validation and integrity testing

- Develop end-to-end (E2E), integration, regression, and performance test suites

- Create automated validation for Kafka producers/consumers and asynchronous workflows

- Validate microservice contracts and API interactions

- Perform database testing including schema validation, data integrity, and performance checks in MongoDB

- Collaborate with developers in code reviews to promote testability and quality

- Integrate automated tests into CI/CD pipelines

- Perform root cause analysis for defects and production issues

- Develop and maintain test documentation and quality metrics dashboards

- Actively use JIRA for test case management, defect tracking, sprint planning, and backlog refinement

- Create detailed, reproducible defect tickets including logs, screenshots, Kafka message payloads, and Mongo

DB query results

- Link test cases and automation coverage to JIRA stories and acceptance criteria

- Participate in sprint ceremonies (planning, grooming, retrospectives) and provide quality input on story readiness and testability

- Track and report quality metrics using JIRA dashboards (defect trends, escape rate, automation coverage, etc.)

- Collaborate with Product Owners and Developers to ensure clear, testable acceptance criteria are defined before development begins

- Ensure traceability between business requirements, user stories, test cases, and automated test suites

- Perform structured manual testing for new features, edge cases, and complex workflows not yet automated

- Identify automation opportunities from manual test execution and convert them into automated test coverage

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

** Job Description*
* + Participates in the quality assurance process; follows procedures to ensure that all software products and components meet company standards and client requirements.

+ Performs code inspections, walk-throughs, design, and test-readiness reviews.

+ Reviews software and project documentation for completeness and adherence to standards.

+ Works on problem resolutions and reports progress to management. Plans, executes, and summarizes reliability and validation test cases; interfaces with developers on test results.

+ Assists in audits and reviews. Writes and executes test plans and cases for testing of software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

+  
** Customer Focused**  - Knowledgeable of the values and practices that…