Operations Manager - Citizens Wylie

Position: Operations Manager - Citizens Live at The Wylie
Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

* Recruits, hires, trains, and supervises all part-time staff/supervisors, including but not limited to:
Department Managers, Receptionist, Security, Guest Experience, and Ushers/Ticket Takers

* Oversees the new hire recruitment and onboarding of staff using the application Workday and ensures that all employee data is managed properly

* Actively manage all aspects of special events

* Manages VIP Events related to shows

* Develops and oversees overhead expense budget for house departments, creates Flash reports for each show

* Assists, in coordination with the general manager, in preparation of the annual operations budget

* Maintains and monitors records of all incident reports and workers comp claims- investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary

* Ensure all departments are adequately staffed for every event (comparative to budgets and for each event type).

* Monitor and manage payroll every week, accurately submit all hours worked for team members into the payroll system for timely processing

* Oversee the issuing of all venue credentials, business card orders, invoices, etc.

* Ensure record keeping and proper filling of;
Pre-Event Inspection Reports, Event-Related Incident Reports, Workman Comp/General Liability Claims

* Assists in the yearly permitting process for the venue

* Oversee the ordering, fulfillment, and delivery of all venue gear and uniforms

* In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training; manages any guest resolution necessary

* Ensure optimum operating condition of all amphitheater equipment

* Implementation and execution of all Live Nation policies, procedures, and programs

* Reviews advances in technology about crowd and traffic control techniques and devices and makes recommendations to management

* Develop and implement a recruiting program for seasonal event staff and other seasonal positions

* Development and maintenance of municipality relationships including police, fire, rescue, traffic, and other departments

* Coordinate and manage subcontractors and third-party vendors to ensure safe, efficient, and successful events

* Coordinate with Regional Facilities Manager to develop long-term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs

* Other duties as may be assigned

WHAT THIS PERSON WILL BRING

* Candidate is a proven leader with strong management and communications skills

* Extensive knowledge of venue operations and facility management is required

* Minimum two years experience as House/Operations Manager or a comparable role

* Experience dealing with police and public officials

* Along with venue, the General Manager represents the company and facility in all political and community matters and acts as a liaison with local municipalities

* Must have demonstrated experience managing multiple departments with a large number of staff- ideally experience managing Security, Ticket Takers and Ushers

* Previous experience with labor union contracts and management required

* Computers skills, Microsoft Word, Excel and Outlook

* Excellent oral and written communication skills are essential

* Experience using Workday or timekeeping systems is a plus

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

* HEALTH:
Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

* YOURSELF:
Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

* WEALTH: 401(k) program with company match, stock reimbursement program

* FAMILY:
New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

* CAREER:
Career and skill…