IT Desktop Support Specialist

** Summary of the Position:*
* The IT Desktop Support Specialist is a hands-on role responsible for maintaining and supporting the Banks end user hardware systems, such as laptops, iPhones, tablets, printers, etc. The incumbent must be able to work in a team environment with our Infrastructure & IT Support Desk staff, as well as vendors, and be proactive in identifying issues, troubleshooting problems, and providing professional IT assistance to Bank employees.

This position will split time between Desktop Support (80%) the IT Support Desk (20%) and will serve as a point of escalation for the IT Support Desk. This is a highly diversified role and requires the candidate to be able to multitask daily.

** Primary Functions of the Position:*
* + Administers users and groups utilizing Windows Active Directory

· Builds / deploys hardware and configures new system access for new and existing employees

· Manages the system lifecycle of all laptops in the environment which includes system replacement for laptops at the end of their support life, patching of vulnerable software, and inventorying of those assets.

· Installs and configures new hardware, software, peripherals, services, and settings in a Windows Server 2016 R2/Windows Server 2019 environment

· Monitors systems to verify the integrity and availability of all hardware, server resources, and key processes that support the day-to-day production of the bank

· Monitors systems daily and responds immediately to all system issues and/or outages

· Provides technical support for both hardware and software issues that users may encounter

+ Serves as a liaison between our IT Infrastructure team and the Bank's ISO/ISE

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* Education and Experience Requirements:

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* + Bachelor's Degree in Computer Science or Information Technology, or equivalent combination of education and work experience.

+ 1-2 years of experience in System Administration and/or 3-5 years in a Helpdesk Administrator role

+ Experience administering Microsoft Windows Server, Microsoft Office 365, Active Directory, WSUS, Bitlocker, and Sophos Anti-Virus

+ Experience administering a machine image using Microsoft Deployment Toolkit and Windows Deployment Services

+ Experience working in a ticketing system / inventory management system

+ Experience in banking and/or financial services would be highly beneficial

** Essential

Skills and Abilities:

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* + Understands of Active Directory principals, management, and group policy

+ Familiarity with a Cisco VOIP / softphone phone system

+ Familiarity with print server administration

+ Familiarity with mobile device management (MDM) platforms for iOS devices

· Demonstrates excellent critical thinking and problem-solving abilities; superb written, verbal, and presentation skills

+ Familiarity with Polycom video conference units

+ Ability to respond, when needed, 24/7 if system issues arise