Solutions Engineer

About Rimsys

Rimsys is on a mission to improve global health. Our Regulatory Information Management (RIM) software digitizes and automates regulatory activities, helping Med Tech companies establish and secure global compliance and bring life-saving products to market more quickly. Rimsys is headquartered in Pittsburgh, PA (position can be in-office, hybrid or remote) and is growing rapidly with an expanding list of large enterprise customers.

We are extraordinarily proud of the company we've built so far not to mention humbled to be recognized as a Best Place to Work in Pittsburgh. Our people are Rimsys' biggest competitive advantage and we'll continue to invest in our team and people-first culture.

Why Rimsys?

Rimsys is at the forefront of digital transformation in the medical device industry with our pioneering SaaS platform. We streamline global regulatory compliance, making it faster and more efficient for medical devices to reach the market. Joining our team means you're helping to accelerate healthcare innovation, directly impacting patient care and safety across the globe.

About the role

The Solutions Engineer will operate at the intersection of Sales, Implementation, and Customer Success, helping prospective and existing customers understand how Rimsys can solve their regulatory challenges. You'll partner with Account Executives (AEs) and Regulatory to run discovery, translate complex regulatory workflows into clear solution recommendations, and deliver tailored demos that show the value of the platform. This includes collaboration with AEs to refine solution positioning, respond to follow-up technical questions, and support progression of opportunities.

You will also support Implementation and Customer Success by helping deliver targeted demonstrations during onboarding and adoption, ensuring customers understand best practices and solution design. In addition, you will present future facing product capabilities to prospects and walk them through upcoming enhancements before they are released to help them understand our roadmap.

Rimsys is growing and expanding its capabilities, so you'll have the opportunity to help define processes and develop scalable demo assets, repeatable playbooks, and internal enablement materials to support a growing go-to-market team. The ideal candidate is a self-starter who is curious, resourceful, and comfortable working directly with enterprise customers in a scaling environment.

What you'll do

Sales Cycle Support

• Partner with Account Executives to conduct discovery and understand customer pain points

• Configure and manage sandbox evaluations

• Translate regulatory workflows into solution recommendations that align with customer needs

• Deliver custom demos and solution walkthroughs aligned to prospect use cases

• Present future facing product capabilities and walk prospects through upcoming product enhancements

• Build solution narratives that map Rimsys capabilities to business outcomes and ROI

• Contribute to RFP and RFI responses by completing technical sections and solution requirements

• Prepare and deliver demo presentations aligned to formal evaluation criteria

Technical and Product Collaboration

• Support technical evaluation discussions, including data workflows, integrations, and configuration considerations

• Walk customers through integration strategy and the technical details of how Rimsys integrates with their systems

• Provide structured feedback to Product on recurring requests, gaps, and opportunities

• Act as an internal subject matter expert on regulatory processes and real world customer use cases

Implementation and Customer Success Alignment

• Support Implementation and Customer Success by delivering tailored demos during onboarding and adoption

• Participate in early onboarding conversations to validate solution design and reinforce best practices

• Document critical solution details to ensure a smooth handoff from Sales to Implementation

Who You Are

• 5+ years in a Solutions Engineer, Sales Engineer, or similar presales role in an enterprise software company

• Strong preference for relevant industry experience working with Med Tech, pharma, or life sciences

• Ability to translate complex regulatory challenges into simple, clear solution narratives

• Skilled at delivering tailored demos, guiding discovery, and engaging stakeholders

• Experience working with SaaS platforms that use REST APIs and or webhooks

• Self-directed, organized, and comfortable operating in a fast-moving environment

• Strong verbal and written communication skills with an ability to adapt to both technical and non-technical audiences

• Collaborative and comfortable working cross functionally with Sales, Product, Regulatory, Engineering, Implementation, and Customer Success teams

Competencies

• Empathy - able to hear and understand customer concerns and problems
• Problem Solving - able to identify/discern problems and apply known and creative solutions
• Relationship management - able to build relationships with key client contacts and search out previously…