Product Owner II

Position: Product Owner II- Payments
Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner II within PNC’s Retail Lending organization, you will be based in Charlotte, NC;
Pittsburgh, PA;
Wilmington, DE; or Cleveland, OH.

The Retail Lending Payments team is focused on designing and delivering a best‑in‑class payment journey across all channels for our customers. In this role, you will be responsible for delivering these enhanced customer payment experiences by leveraging new capabilities and emerging technologies.

A successful candidate will be able to:

Thrive in a fast‑paced environment and manage multiple priorities daily.
Communicate clearly in both verbal and written forms, with strong presentation skills.
Partner closely with key stakeholders—including Technology, Compliance, Line of Business, and other internal service partners—to understand project needs, as well as the value and impact of customer‑centric experience solutions, and how to build out the associated features.
Quickly learn new technologies and processes while influencing stakeholders through clear and effective communication across both business and technology topics.
Demonstrate strong analytical thinking and problem-solving skills, with the ability to utilize data, analytics and subject-matter expertise to proactively identify gaps and risks.
Demonstrate skills in process mapping, customer journey mapping, and Agile methodology story writing.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description

• Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value.
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives.
• Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog.
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s).
• Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience,…