Senior Director, Client Processing Manager

Senior Director, Client Processing Manager - Payment Operations

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role of Senior Director, Client Processing Manager - Payment Operations to join our Payments Enablement Platform Ops team. This role is located in Pittsburgh, PA.

About the Role

* The Senior Director, Payments Operations - will lead end-to-end operational strategy and execution across the region, covering high‑velocity, mission‑critical payment flows (domestic, cross‑border, real‑time rails, high‑value payments). This leader will drive operational excellence, client experience, and risk control while accelerating data‑driven decisioning, AI‑enabled operations, and intelligent automation  ideal candidate is a transformative operator with deep payments domain expertise, strong people leadership, and a strategic mindset, passionate about reengineering, simplification, and continuous improvement.

In this role, you'll make an impact in the following ways:

* Regional Leadership and Strategy

* Own the US payments operations strategy, operating model, and performance outcomes; set direction, define success metrics, and ensure alignment with global standards.

* Lead multi‑country operations teams, balancing regional nuances with global consistency and scalability.

* Shape capacity planning, workforce strategy, location strategy, and vendor/partner engagement.

* Operational Excellence and Risk Management

* Ensure daily operational integrity across all payment rails with a focus on timeliness, accuracy, resiliency, and client SLAs.

* Strengthen first‑line risk and control discipline: incident prevention, rapid issue resolution, root‑cause elimination, change control, and regulatory adherence.

* Drive robust operational readiness for new products, market infrastructures, and regulatory changes.

* Data, AI, and Automation

* Build a data‑literate culture; define critical data elements, quality standards, and the operational analytics roadmap.

* Implement AI/ML use cases for exception handling, anomaly detection, forecasting, and intelligent workflow orchestration.

* Scale intelligent automation (RPA, orchestration, decision engines) to reduce manual effort, accelerate cycle times, and improve straight‑through processing (STP).

* Reengineering and Transformation

* Lead end‑to‑end process reengineering: eliminate failure demand, simplify controls, standardize workflows, and modernize tooling.

* Champion continuous improvement (Lean/Agile) and measurable uplift in KPIs: STP, cost‑to‑serve, defect rate, turnaround time, and NPS.

* Partner with Technology and Product to co‑create target‑state capabilities, ensuring operational design is embedded early in change.

* Client Experience and Stakeholder Management

* Serve as the senior operational point of contact for strategic clients and market infrastructures in the US; handle escalations with urgency and transparency.

* Collaborate with Sales, Product, Technology, Risk, Compliance, and Finance to deliver client outcomes and business growth.

* Represent operations in US governance forums; communicate performance, risks, and transformation progress.

* People Leadership and Culture

* Build and develop high‑performing, diverse teams; set clear goals, coach leaders, and foster accountability.

* Promote a culture of client obsession, curiosity, ownership, and collaboration across locations and time zones.

* Invest in upskilling: data literacy, AI fluency, automation tooling, and agile ways of working.

To…