Collections Manager

Collections Manager
Pittsburgh, PA (Hybrid)
$100,000 - $125,000 + Bonus

A well-established professional services organization is seeking an experienced Collections Manager to lead its accounts receivable function and strengthen overall cashflow performance. This role oversees collections operations, partners closely with internal teams and clients, and drives improvements in billing follow-up, dispute resolution, and receivable management. The ideal candidate is proactive, analytical, and confident in building strong relationships across the firm.

OVERVIEW OF THE ROLE:

• Oversee the full collections cycle, ensuring timely follow-up on outstanding invoices and maintaining healthy aging schedules.
• Collaborate with internal stakeholders—including finance leadership and service teams—to address billing issues, clarify account details, and support accurate invoicing.
• Communicate directly with clients to resolve payment discrepancies, negotiate arrangements when needed, and maintain positive professional relationships.
• Monitor receivable trends and develop action plans for accounts requiring special attention or escalation.
• Prepare regular summaries and reports for leadership outlining aging balances, collection progress, trends, and areas of concern.
• Recommend adjustments, write-offs, or payment plan structures based on account status and organizational policies.
• Ensure consistent adherence to internal billing procedures, industry guidelines, and applicable laws related to collections and credit practices.
• Work closely with the billing, client intake, and finance teams to improve processes and streamline communication between departments.
• Oversee daily cash application activities, including reviewing unidentified payments and ensuring accurate posting to client accounts.
• Maintain collection system functionality, troubleshoot issues within receivables platforms, and partner with IT to enhance reporting tools.
• Assign work, support daily tasks within the collections team, and ensure high-quality communication with internal and external partners.
• Assist with audit requests, monthly closing schedules, and other financial reporting needs by supplying accurate receivable data.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Accounting, Finance, Business, or a related field.
• Minimum of 5 years of experience managing collections or accounts receivable, ideally within a professional services environment.
• Strong understanding of billing structures, payment terms, and receivable workflows; experience with alternative fee arrangements or retainers is a plus.
• Proficiency with Microsoft Office and accounts receivable or billing systems (experience with platforms like Elite/3E or ARCS helpful but not required).
• Excellent communication skills, both written and verbal, with the ability to navigate sensitive conversations professionally.