Assistant Director, Financial Aid and Scholarships - Enrollment Management Group; EMG

Assistant Director, Financial Aid and Scholarships - Enrollment Management Group (EMG)

Salary:
Commensurate with experience

Benefits:
Generous benefits include paid time off including holidays and vacation, retirement match, and tuition remission for employee and dependents. Details .edu/benefits

Location:

Enrollment Management Group

Position Status:
Full-time

Hours:

Varied

Position Number: 241282/10-1108

FLSA Status:
Exempt

POSITION SUMMARY:

The Assistant Director of Financial Aid works collaboratively with the Associate Director of Financial Aid, AVP/Director of Financial Aid and Scholarships, and other staff members to administer all aspects of the financial aid process, which includes but not limited to the development, administration and interpretation of financial aid policies and procedures in accordance with established federal, state and institutional guidelines. Works independently and is expected to exercise discretion and independent judgment in carrying out the responsibilities, including but not limited to, reviewing specific student files and processing financial aid in accordance with institutional, state, and federal guidelines, providing excellent customer service to students and families, assisting in the development and awarding of financial aid strategies, and determining eligibility beyond routine policies and procedures.

Supports Enrollment Management goals to recruit and retain students.

DUTIES AND RESPONSIBILITIES:

Meets with families and students to provide excellent customer service while counseling incoming and current students on financial aid packages, balances and other financial aid needs. Provides guidance to students who are requesting re-evaluation of awards exercising Professional Judgment.

Case management of student files, including awarding, verification, document processing, C Codes, R2T4, Study Abroad, SAP, Summer Aid applications and all other duties as required to support the financial aid lifecycle of students in the assigned caseload for the entirety of their academic career.

Addresses department emails and voicemails from students and families concerning title IV eligibility, memo'd funds, disbursement amounts and dates, unposted financial aid, missing documentation, scholarships and financial aid opportunities, verification, missing documents, etc. Monitor and review submitted documentation in a timely manner for student financial aid and ensure and quality control of university resources.

Assists in determining eligibility for financial assistance and calculating the type and amount of aid awarded by analyzing and evaluating financial information, including processing and reviewing verification; SAR codes;
Professional judgement; and research federal, state, and institutional guidelines. Determine student eligibility for receipt of aid, make decisions and use professional judgement beyond routine policies and procedures.

Interprets federal, state, and university policies and regulations to ensure compliance and consistency in the equitable distribution of financial assistance. Responsible for needs assessment through the analysis and evaluation of individual financial circumstances and their ability to pay the student's cost of attendance.

Assists in the development, documentation, and management for the policies, procedures and operations involved with the awarding and delivery of certain institutional financial aid programs, including but not limited to, SAGE Tuition Rewards, Tuition Exchange (TEP/CIC), athletic and special programs, etc. Maintain and process financial aid within federal, state, and institutional guidelines.

Develops procedural documentation of financial aid operational procedures and reports for office use. May be consulted for official policy and procedures federal requirements and documentation. Provide understanding and knowledge of NASFAA, Department of Education, and PHEAA regulations.

Represents financial aid at various open house events for current and incoming students.

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

Bachelor's degree from an accredited institution.

3-5 years of work-related experience.

Preferred…