Assistant Director, Financial Aid and Scholarships - Enrollment Management Group; EMG

Position: Assistant Director, Financial Aid and Scholarships - Enrollment Management Group (EMG)
Assistant Director, Financial Aid and Scholarships - Enrollment Management Group (EMG)

Salary:
Commensurate with experience
Benefits:
Generous benefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details .edu/benefits

Location:

Enrollment Management Group
Position Status:
Full-time

Hours:

Varied
Position Number: 241282/10-1108
FLSA Status:
Exempt

POSITION SUMMARY:

The Assistant Director of Financial Aid works collaboratively with the Associate Director of Financial Aid, AVP/Director of Financial Aid and Scholarships, and other staff members to administer all aspects of the financial aid process, which includes but not limited to the development,administration and interpretation of financial aid policies and procedures in accordance with established federal, state and institutional guidelines. Works independently and is expected to exercise discretion and independent judgmentin carrying out the responsibilities, including but not limited to, reviewingspecific student files and processing financial aid in accordance with institutional, state, and federal guidelines, providing excellent customer service to students and families, assisting in the development and awarding of financial aid strategies, and determining eligibility beyond routine policies and procedures.

Supports Enrollment Management goals to recruit and retainstudents.

DUTIESAND RESPONSIBILITIES:

Meets with families and students to provide excellent customer service while counseling incoming and current students on financial aidpackages, balances and other financial aid needs. Provides guidance to students who are requesting re-evaluation of awards exercising Professional Judgment.

Case management of student files, including awarding, verification,document processing, C Codes, R2T4, Study Abroad, SAP, Summer Aid applications and all other duties as required to support the financial aid lifecycle of students in the assigned caseload for the entirety of their academic career.

Addresses department emails and voicemailsfrom students and families concerning title IV eligibility, memo'd funds,disbursement amounts and dates, unposted financial aid, missing documentation,scholarships and financial aid opportunities, verification, missing documents,etc. Monitor and review submitted documentation in a timely manner for studentfinancial aid and ensure and quality control of university resources.

Assists in determining eligibility for financial assistance and calculating the type andamount of aid awarded by analyzing and evaluating financial information,including processing and reviewing verification; SAR codes;
Professionaljudgement; and research federal, state, and institutional guidelines. Determinestudent eligibility for receipt of aid, make decisions and use professionaljudgement beyond routine policies and procedures.

Interprets federal, state, and universitypolicies and regulations to ensure compliance and consistency in the equitabledistribution of financial assistance. Responsible for needs assessment through the analysis and evaluation of individual financial circumstances and theirability to pay the student's cost of attendance.

Assists in the development, documentation, and management forthe policies, procedures and operations involved with the awarding and delivery of certain institutional financial aid programs, including but not limited to,SAGE Tuition Rewards, Tuition Exchange (TEP/CIC), athletic and special programs, etc. Maintain and process financial aid within federal, state, and institutional guidelines.

Develops procedural documentation of financial aid operational procedures and reports for office use. May beconsulted for official policy and procedures federal requirements and documentation. Provide understanding and knowledge of NASFAA, Department of Education, and PHEAA regulations.

Represents financial aid at variousopen house events for current and incoming students.

Completes other duties as assigned.

REQUIREMENTS:
Minimum qualifications:

Bachelor's degree from an accredited institution.

3-5 years ofwork-related experience.

Preferred qualifications:

Experience with Banner/Ellucian preferred.

Familiarity with Slate and Banner preferred

Alternately, the successful candidate may possess any equivalent combination of experience and training, which provides the knowledge, skills and abilities required toperform the essential job functions. This includes, but is not limited to, the following:

Highly developed interpersonal, analytic, problem-solving, organizational and communication skills, including the ability to listen thoughtfully andrespectfully to a diverse population of constituents and stakeholders;

Strong communication skills, both oral and written providing the ability to effectively communicate with multiple internal and externalconstituents;

Knowledge and understanding of federal, states andagency-accrediting rules and regulations as they pertain to higher educationadmission. Very strong knowledge of…