Information Technology Manager

Job Description

POSITION SUMMARY

The IT Manager performs assigned duties in the IT Department including, but not limited to, PC workstations, Software, Property AV Systems, POS, and provides help desk requests as well as assistance. He/She will demonstrate Hometown Hospitality and delivering Fun while enforcing the Responsible Gaming Plan as well as adherence to Internal Control Procedures.

The following statements are intended as general illustrations of the work in this class and are not all-inclusive.

• Setup and prepare computer equipment for operation, in accordance with Information System policies and user needs.
• Perform preventative maintenance procedures on all computer equipment on a scheduled basis.
• Perform basic troubleshooting of hardware and software on all systems. Utilizes contracted vendor for assistance as needed in the troubleshooting process.
• Assist users with problems encountered while using systems and escalates problems as appropriate.
• Utilizes the departmental problem management tool and maintains detailed logs of problem/resolution activities.
• Maintains the security and integrity of computers and proprietary materials.
• Utilizes rigorous logic and methods to solve difficult problems with effective solutions. Probes all possible sources for answers.
• Primary responsibility for Monitoring, managing, maintaining and administering the server environment including Active Directory, Exchange, SQL database and applications.
• Secure all servers prepares, as well as monitors, a disaster recovery, including backups of servers.
• Provide repair and upgrades for hardware, networks and software.
• Develop and maintain an accurate inventory of all technology parts and equipment.
• Installs hardware and software systems.
• Assists with gaming and non-gaming hardware and software.
• Remain current in the utilization of technology in the field of education by attending training sessions, seminars and workshops.
• Ensures compliance with all policies, procedures, federal, state, and local laws and regulations, as applicable.
• Conduct him/her in a gracious, kind and warm manner that creates a sense of fondness, as well as professional, courteous and responsive manner, which reflects positively on the company and its core values of Fun, Family and Community.
• Other duties as assigned.

• Attend required training sessions offered by the casino.
• Obtain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gambling.
• Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and Internal Controls.
• Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Report any acts of wrongdoing on behalf of any Team Member that they have knowledge of.