Distribution - Install Coordinator

Overview

The Installation Coordinator is a professional who is involved in the day-to-day operations of their assigned groups and areas while following the Alliance Laundry Systems quality standards, policies, and procedures. Contributes to increasing team efficiency by providing support both operationally and administratively. Participates in process improvement initiatives as a Cross-Functional team member.

The Installation Coordinator is responsible for coordinating and facilitating the Installation Teams' routes and schedules, as well as, responsible for organizing, and communicating all details related to the warehouse area; involved in inventory procurement, receiving, verification, classification, and storage.

• Oversees and coordinates all schedules, routes, and resources of the installation team. Assign, dispatch, and allocate appropriate field personnel to different projects on a multi-state basis.
• Track job, field personnel, and backlog status on the appropriate Installation Tracker.
• Customer support expert who communicates with clients to confirm the scheduling of their installation and logs final date(s). Coordinates with clients and secures a point of contact to be on-site to ensure the installation is efficient and safe by the time the Tech arrives.
• Coordinates and communicates with the service team if additional personnel (Service Techs) are needed based on the size and complexity of the installation.
• Verifies pick tickets or packing slips and helps Install Techs load up each morning to ensure all materials are loaded and ready for installation.
• Partners with the service and parts team to complete the equipment and parts acquisition process pre-installation.

• High School diploma or equivalent required.
• 1+ years of related work experience in a Dispatching or scheduling environment preferred. An equivalent combination of education, training, and experience will be considered.
• Experience in telephone and email/ticketing system-based customer support preferred.
• Proficient computer skills including using MS Outlook, Word, and Excel preferred.
• Experience operating equipment including forklift truck and pallet jack. A valid state motor vehicle operator's permit for the operation of a forklift truck might be required.

• Strong Technical Acumen;
  Ability to read and understand packaging, shipping documents, and safety guidelines.
• Solid organizational skills and detail-oriented;
  Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.
• Excellent written, verbal, and interpersonal communication skills;
  Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor.
• Resilient;
  Able to confidently navigate ambiguity and change.
• Strong work ethic;
  Self-starter, demonstrating a proactive approach, self-initiative, and tenacity.

• Position involves sitting long periods, standing, manual dexterity, stooping, bending.
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided.
• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.
• Must have a valid driver’s license.
• Must have a clean Motor Vehicle Record.

• Dedicated:
  Follows through on commitments. Strong say/do.
• Respectful:
  Acts with integrity and values diverse perspective.
• Innovative:
  Always looking for a better way; leads change.
• Versatile:
  Adapts quickly to changing circumstances. Demonstrates agility.
• Engaged:
  Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law