Assistant General Manager

Summary/Objective

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, Food & Beverage, & Engineering Departments. They are committed to provide all guests with quality service & a clean & safe environment throughout their stay, while effectively managing expenses & maximizing service levels.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Front Office Management:

• Oversee the daily operations of the Front Desk including minimum coverage of 20 front desk hours/week.
• Ensure efficient check-in/check-out processes & address guest concerns promptly.
• Train, supervise, & mentor front office staff to maintain high service standards.
• Monitor guest feedback & implement improvements to enhance guest satisfaction.

Housekeeping Management:

• Maintain consistency with departmental opening & closing procedures
• Ensure guestroom turns are handled efficiently.
• Manage & organize large turn days (including guest check-ins & check-outs).
• Maintain a regularly scheduled cleaning program (i.e. floor care, deep cleaning, mattress flipping, etc.) & maintain a detailed checklist for each position.
• Assist in maintaining & controlling all housekeeping equipment.
• Assist in ensuring all corporate Risk Management requirements or programs (MSDS, Haz Comm, safety procedures, etc.) are complied with.

Food & Beverage Management:

• Lead and supervise F&B staff, including hiring, training, and scheduling
• Ensure exceptional guest service and resolve issues promptly
• Manage budgets, inventory, purchasing, and cost controls
• Enforce food safety, sanitation, and compliance standards
• Coordinate menus, promotions, and special events with culinary teams
• Analyze performance metrics and implement improvements

Financial Management:

• Oversee daily cash postings & ensure accurate financial records.
• Manage room revenue, control expenses, & optimize room profitability.
• Prepare & analyze reports related to room operations, revenue, & guest satisfaction.

Operational Efficiency:

• Implement & maintain standard operating procedures for room operations.
• Conduct regular inspections of guest rooms & public areas to ensure adherence to standards.
• Address maintenance issues & coordinate with the Maintenance Department for timely repairs.

Guest Relations:

• Foster positive relationships with guests, addressing their needs & concerns promptly.
• Handle VIP & special requests, ensuring a personalized & memorable experience.
• Monitor & respond to guest reviews on various platforms to maintain a positive online reputation.

Team Leadership:

• Lead by example, promoting a positive & collaborative work environment.
• Conduct regular team meetings to communicate goals, expectations, & updates.
• Recognize & reward team members for outstanding performance & contributions.

Administrative Duties:

• Prepare front desk & housekeeping schedules according to business forecast, payroll budget guidelines & productivity requirements.
• Monitor department & individual productivity daily compared to ensure compliance with budget requirements.
• Maintaining required parts and supplies of all Housekeeping, Laundry, & Front Desk supplies by regular scheduled inventories & proper ordering.
• Ensure compliance with hotel policies, procedures, & safety regulations.
• Assist in budgeting & forecasting for room operations.

Competencies:

• Must be able to convey information & ideas clearly, both oral & written.
• Must be able to evaluate & select among alternative courses of action quickly & accurately.
• Must be able to work well in stressful, high pressured situations including the ability to handle guest complaints & disputes & resolve them to satisfactory results.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying & solving problems as necessary. Excellent customer service skills.
• Must be computer literate.
• Must be able to work with & understand financial information & data, & basic arithmetic function.
• Must be effective at managing & leading a staff by listening to, understanding & clarifying concerns & issues raised by team members & guests.
• Must have the ability to assimilate complex information, data, etc., from disparate sources & consider adjust or modify to meet the constraints of a particular need.

Physical Demands

• Long hours sometimes required.
• Medium work-exerting up to 30 pounds of force occasionally, &/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time.

Required Education & Experience

• Four Year College Degree is preferred, &/or equivalent work experience.
• Marriott and Fosse experience preferred.
• Certification preferred:
  Certification as required by franchise.
• Previous supervisory experience in a hotel preferred.
• Financial knowledge required.
• Must have a valid driver’s license from the applicable state.

Peachtree Hospitality Management provides equal employment opportunities to all…