O'Neill Retail Store Manager

• Pay or shift range: $30 USD to $33 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Company Introduction

The La Jolla Group is a worldwide leader in the action sports apparel business segment with a fast paced, high-energy environment that is continually on the move. With prominent brands such as O’Neill, PSD Underwear, Mountain Khakis, Sol Angeles, and Hang Ten, La Jolla Group has proved to be a builder of great brands, a creator of innovative products, and a master of operational excellence.

We offer awesome discounts on our clothing brands, year-round contests as well as a full benefits package! We believe our employees are our strongest asset and invest in their growth by focusing on developing their strengths.

General Summary

The O’Neill Store Manager is a hands-on retail leader who drives sales performance, delivers an exceptional customer experience, and brings the O’Neill and La Jolla Retail brand to life in-store every day. This role is responsible for leading and developing a high-performing team, executing brand and visual standards, and ensuring smooth day-to-day store operations. As a leader, the Store Manager works alongside their team on the sales floor, setting the pace through example while balancing operational priorities, talent development, and financial results.

The Store Manager serves as a brand ambassador, creates an inclusive and motivating work environment, and ensures compliance with company policies and all applicable employment laws.

Essential Job Functions

LEADERSHIP & RESPONSIBILITIES

LEADERSHIP:

• Creates and take accountability for a consistently positive work environment that increase productivity, decreases unwanted turnover and enhances the customer experience

• Manage and supervise staff of sales associates, Assistant Manager(s) and Key holders.

• Provides and open door policy where employees are free to express their concerns and feelings without fear of retaliations or ill will

• Communicates performance goals and Brand Standard and hold all subordinate employees to the standard

HUMAN RESOURCES:

• Recruits, interviews, and selects the best candidates for job openings with reflect the O’Neill Brand Standard

• Coaches and develops employees for current and future responsibilities, including store management

• Creates a learning environment in the store; implements company training programs including but not limited to customer service, selling skills, product information, store operations, M.O.D., and 5 minute meetings
• Retains the right employee in the right jobs and removes employees who do not meet expectations in partnership with the District Manager / Area Manager.
• Prepares and administers performance reviews in a timely manner
• Prepares and administers employee discipline in a fair and consistent manner
• Ensures that the store is in compliance with all employment, State and Federal laws, including but not limited to wage and hour, human rights and equal employment opportunities

PERSONAL DEVELOPMENT:

• Exemplifies Company values and behaviors consistently
• Ensures that personal appearance reflects the Action Sport Lifestyle and Attitude of the La Jolla Group Brands
• Seeks and acts on written and verbal feedback; seeks out learns new skills
• Maintains a healthy balance between work and personal life

COMMUNICATION:

• Displays professional written and verbal communications, when performing all business transactions, with customers, fellow employees or the corporate office staff
• Maintains open and positive relations with staff, peers, corporate office staff, and District Manager

FINANCIAL AND OPERATIONAL RESPONISIBILITES

FINANCIAL:

• Efficiently plans tasks, manages execution to achieve financial goals/results within budget and on time by setting daily goals, analyzing monthly plans and managing labor hours
• Develops plans for accomplishing objectives and monitors progress.
• Ensures that all customers transactions are accurately processed and recorded
• Resolves any equipment malfunctions in a timely manner
• Ensures that all necessary store supplies are…