Store Support, Customer Service Rep

Overview

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Associates in Store Support positions are responsible for a variety of non-sales functions, including ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct customer or vendor interaction is sometimes required. These positions support store objectives while collaborating with Associates, vendors, and carriers with minimal supervision. They should be detail-oriented with proven time management skills and integrity.

• Direct customers to store departments or merchandise and answer questions on product order status.
• Assist with cash management or program compliance as applicable.
• Perform non-sales functions to support store operations and customer satisfaction.
• Work cooperatively with other Associates, vendors, and carriers.
• Note:
  
  Specific roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Detail-oriented with proven time management skills.
• Ability to work with little or some supervision.
• Demonstrates a high level of integrity and customer focus.

• Full-time

• Not Applicable