Ambassador, Transportation, Bilingual

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The LYNX Ambassador serves as a frontline liaison between passengers, drivers, and Dispatch. This role is focused on delivering excellent customer service, supporting operations in the field, and promoting LYNX services and programs.

Responsibilities:

• Act as a liaison between passengers, drivers, and Dispatch.
• Address questions, concerns, and complaints from passengers and the general public regarding the LYNX route.
• While primarily focused on the LYNX route, the Ambassador could spend time at other Transit Centers we service such as Del Norte BART, HTC or Richmond Transit Center.
• Provide assistance in an empathetic, patient, and courteous manner at all times.
• Support LYNX drivers with issues involving problem passengers and offer assistance or guidance when buses are running hot, delayed, or out of service.
• Engage daily with passengers and drivers to gather feedback on LYNX service.
• Encourage passengers to follow WestCAT on social media (Facebook and Twitter: WCCTA) for news and service updates.
• Promote new services and communicate service changes to passengers.
• Inform passengers about discounted LYNX bus passes, including where and how to purchase them.
• Advise passengers of promotions such as BOGO LYNX offers and other LYNX-related news.
• This will require a general knowledge of the routes we service.

Talent Requirements:

Qualifications

• Customer service experience required.
• Excellent attendance record.
• Transit experience preferred.
• Bilingual (English/Spanish) is a plus.

Duties Expected of the LYNX Ambassador

• This is Monday through Friday Split shift
• Report to work in full uniform.
• Obtain a charged phone and tablet.
• Pick up a Bus Assignment Sheet from Dispatch at the start of each shift.
• Check mailbox for new information, promotions, newsletters, or bulletins.
• Ensure an adequate supply of schedules before leaving the yard.
• Begin completing the Shift Progression Report at the start of the shift.
• Actively engage with the public throughout the day.
• Suggest that passengers have fare ready when lining up prior to bus arrival.
• Maintain regular communication with Dispatch regarding field activity, service issues, and traffic conditions.
• Assist in monitoring and responding to complaints filed in the GoGov Website
• Submit a weekly Customer Service report, highlighting the Customer interactions, the weeks observations and any driver feedback

Starting pay rate: $30/hour

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.