Transportation Supervisor

Job Description

Quality Custom Distribution is seeking a Transportation Supervisor to work at our Pineville Facility in North Carolina.

• Must be able to work holidays
• Weekly pay
• Benefits
• Career advancement opportunities
• Schedule is Wednesday, Thursday, Friday, 5PM - 4AM, every other Saturday (3 days every week, 4 days every other week).

Competitive Salary, DOE

• Understand DOT rules and regulations
• Great communication skills are a plus
• Knowledge working with CDL A Drivers
• Use of Warehouse Management Systems to monitor, replenish, inventory, loading and dispatching routes.
• Strong leadership skills are a plus
• Strong work ethic, positive attitude are key

Good leadership skills, personable/good communication skills, strong relationship builder, multi-tasker, coach, fair and consistent management style, strong computer skills (Microsoft Office), ability to use various platforms for information management (handheld scanners, phones, electronic log devices, etc.). Experience with Omnitracs and/or Samsara a plus.

• Experience using Warehouse management systems
• Have the ability to coach, train, and handle day to day disputes
• Be punctual, on time, and understand and align with our creed and values
• No employment gaps with in the last year and have 5 years of recent employment history.
• Food distribution or similar distribution Supervisor experience preferred.
• CDL A license preferred.
• Excel savvy and systems savvy experience preferred.

Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.

• Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs. (25%)
• Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc. (20%)
• Resolves equipment failures or break‑downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair. (15%)
• Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment. (20%)
• Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required. (10%)
• Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers’ on‑board computer reports to ensure that goals for efficiency and timeliness are met. (10%)
• Performs other related and assigned duties as necessary.

Supervises up to 100 or more employees, including hourly staff. Oversees operations with significant impact on GSF customer relations.

• Budget
• Driver performance, including hourly off-load rate, on-time delivery, and reliability
• Customer and vendor relationships
• DOT compliance
• Teamwork within the department and across departments
• Customer satisfaction
• Safety of employees
• Safety of facility and transportation equipment
• AIB rating

Education and experience equivalent to:

• Education/Certification: Bachelor’s degree in management, business, or psychology from an accredited college or university is preferred, but not required.
• Experience: 3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.

• DOT regulations, policies, and procedures (J)
• Labor contracts and labor union environment (J)
• On-board computer systems (J)
• Relevant safety policies, practices and procedures (J)
• Management/supervisory concepts and techniques (B)
• Project management concepts and techniques (B)
• Budgetary concepts and procedures (B)
• PC word-processing/spreadsheet software applications (B)
• Scheduling and routing (B)
• Computer-based routing systems (B)
• Shipment and distribution of food or allied products (B)
• Regional geography and customer locations (B)

• Supervise a diverse workforce of up to 100 employees
• Resolve and report delivery issues between drivers and customers; other customer service issues
• Supervise and motivate employees in a team-based environment
• Interpret transportation operations anomalies and identify appropriate solutions
• Prepare administrative and technical documents and reports
• Work effectively in a general business environment, with a focus on high levels of quality and customer service
• Travel via airplane and drive an automobile
• Act in accordance with GSF’s Values and Creed