Junior IT Operations and Compliance Analyst

Job Position:
Junior IT Operations and Compliance Analyst

Reports to:

Infrastructure Manager

Department:
Information Technology

PCI Group is the leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must. We have embarked on a Digital Transformation effort as it continues its focus on expanding its offerings in the marketplace. PCI Group is a 24x7, fast- paced company experiencing rapid growth and has recently received the distinction of the 50 fastest growing companies in Charlotte and the INC.

Fortune 5000.

The Junior IT Operations and Compliance Analyst supports compliance and audit readiness documentation while also assisting with day-to-day IT operations, hands-on technical projects, and security execution. This is an entry-level, high-growth role for someone who is organized, energetic, and comfortable learning quickly in a production environment.

• Support compliance and audit readiness by collecting and organizing evidence, maintaining documentation, and supporting recurring control activities
• Use approved AI-assisted tools to help draft and organize audit and documentation responses, with human review for accuracy and confidentiality
• Assist with audit workflow support, including tracking evidence requests and ensuring artifacts are complete and labeled consistently
• Maintain an organized evidence library (screenshots, exports, logs, access review support) and ensure materials are audit-ready for review

• Support security execution by tracking vulnerability remediation work to closure and capturing validation evidence once fixes are completed
• Assist the security and infrastructure teams with documentation, validation, and follow-through for security-related operational tasks

• Work Service Desk tickets across common IT support areas including Microsoft 365 and Teams support, account access and MFA help, workstation setup and imaging, software installs, printers, conference rooms, and basic network troubleshooting
• Support technical projects with the infrastructure and security teams (deployment tasks, documentation, validation, and follow-through)
• Perform hands-on onsite work: staging equipment, hardware swaps, running and terminating cabling, and assisting in server room and facility-related technical tasks
• Train to safely operate a scissor lift for cabling and elevated work areas
• Participate in the after-hours support rotation and assist with planned maintenance as needed

• 1 year of experience (internships, co-ops, or part-time IT roles count)
• Strong communicator with a service-oriented mindset
• High attention to detail with the ability to follow checklists, maintain clean documentation, and close the loop on tasks
• Critical thinker and problem solver who takes initiative and learns fast
• Comfortable with hands-on hardware work in an onsite environment

• Exposure to regulated environments or audits (SOC 1/2, PCI DSS, HIPAA, HITRUST, NIST) is helpful but not required
• Familiarity with ticketing systems and documentation and evidence workflows
• Basic understanding of access controls, patching, vulnerability management, logging, backups, and segmentation

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit for long periods of time; frequent hearing and talking required. Extensive keyboarding. May be required to lift up to 40 lbs.

Note:

PCI Group retains the discretion to add to or change the duties of this position at any time.