Customer Service Rep; SH

Overview

ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? Domino's Pizza offers flexible schedules to fit part or full-time work, including day and night hours. You’ll have time for school, friends, or a second job if needed.

Job Description We are searching for qualified customer service reps with personality and people skills. We are growing, offering many opportunities for advancement. Whether it’s your hobby, main job, or supplemental work, we may have the right role for you.

Many of our team members began their careers as delivery drivers and today are successful Domino’s franchise owners. Opportunities include progression from customer service representative to management, General Manager, or Franchisee.

Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. We strive to create an environment where all team members, because of their differences, can reach their highest potential.

We take pride in our team members and our team members take pride in Domino’s Pizza. Being the best pizza delivery company in the world requires exceptional team members working together. At Domino’s Pizza, our people come first.

You must be 16 years of age or older for in-store work. You must be 18 years of age or older for delivery work.

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, walk-in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility

Orientation and training provided on the job.

Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen

• Exposure to varying weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces/tools from oven up to 500 degrees or higher
• Sharp edges and moving mechanical parts

• Talking and hearing on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Standing, walking, and lifting requirements are described below. Specifics include:

• Standing:
  Most tasks are performed from a standing position
• Walking:
  Surfaces include ceramic tile and linoleum; work surfaces between 36" and 48" high
• Lifting:
  Deliveries may weigh up to 50 pounds; cases lifted from floor to shelves up to 72" high
• Carrying:
  Large cans (3 pounds 7 ounces) and occasionally pizza sauce weighing up to 30 pounds
• Pushing:
  Moving trays on dollies; force up to 7.5 pounds
• Climbing:
  May climb stairs or ladders for maintenance or price changes
• S Stooping / Bending:
  Repetitive forward bending at several stations
• Reaching:
  Continuous reaching with occasional above-shoulder reach for oven controls and signage
• Hand Tasks and Tools:
  Frequent use of hands, dough shaping, pizza cutters, and related tools

PHYSICAL REQUIREMENTS include, but are not limited to the following:
Standing, walking, lifting, carrying, pushing, reaching, and other tasks as described above. The description reflects typical responsibilities and is not exhaustive.