Ecommerce Assistant-Retail-Part Time

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are;
Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.

The primary purpose of this position is to assist the E-Commerce Coordinator. The E-Commerce Assistant will help package orders, process returns and exchanges, and respond to voicemail inquiries. Must be organized and timely. Weekend availability.

High School Diploma or General Education Degree (GED). Experience in retail preferred.

• Assist with the day-to-day operations of the e-commerce department by helping fulfill daily orders, taking phone orders, and processing any returns/exchanges received via phone or mail.
• Become comfortable with the operational aspect of the E-Commerce platform and cover shifts when the Operations Coordinator is out as well as during the weekend in the event of an online promotion.
• Manage customer service related inquires and respond promptly to each inquiry quickly and effectively.
• Access inventory management system to view inventory levels and gather product information.
• Keep E-Commerce back room organized and product storage labeled efficiently.
• Receive transfers from the warehouse and ensure counts are correct and product is placed in the appropriate location.
• Participate in scheduled E-Commerce inventories.

This job has no supervisory responsibilities

Ability to read, comprehend and write simple instructions, short correspondence and memos. Effectively present information in one-on‑one environments, small groups, to customers, clients and other employees of the organization.

Must be able to calculate figures such as sales, discounts, sales tax, percentages as well as calculate mark‑up, cost of goods sold and margin.

Ability to apply common sense understanding and carry out instructions furnished in written oral or diagram form;
Ability to deal with problems involving several variables in standardized situations;
Ability to prioritize daily tasks in a multi‑discipline environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While preforming the duties of this job, the employee is regularly required to use their hands to handle certain items, reach with hands and arms and talk or hear.

The employee is frequently required to walk, climb, stand, kneel or crouch as well as sit for extended periods of time at their desk. The employee must be able to occasionally lift and/or move objects ranging from 10-25 pounds and on rare occasions be asked to lift and or move objects weighing over 25 lbs. with assistance from another employee or lifting tool such as a hand truck.

Specific vision abilities required include: close vision, distance vision and color vision. Duties that require the physical vision requirements are jobs such as reading mail, reading computer screens and distinguishing between colors of merchandise.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job the employee is occasionally exposed to outside weather conditions. The noise level of the environment is moderate.

Pinehurst, LLC reserves the right to transfer any Employee from his/her current job assignment or location to another job assignment or location as needed, either on a temporary or regular basis.