Phlebotomist​/Specimen Processor

Overview

Will work as primary Phlebotomist at busy, 3-provider primary care clinic lab, performing phlebotomy and specimen processing.

Obtains blood specimens by venipuncture and capillary methods from all age groups. Provides direction/education for the collection of urine, stool, and other laboratory specimens. Processes and prepares lab specimens for transport to the testing lab.

Position Specific

Competencies:

Phlebotomist/Specimen Processor

• Uses an appropriate problem‑solving approach to plan services.
• Performs phlebotomy services per provider's orders, processes specimens, prepares specimens for transport.
• Any other duty as assigned but within the scope of practice for a Phlebotomist/Lab Processor by the clinic manager and/or provider(s).
• Demonstrates a sense of urgency relating to patient's level of distress. Adjust to patient's needs depending upon the situation.
• Recognizes how fraud and abuse interplay into daily roles.
• Provides services with consideration of the recipient's needs.
• Maintains work area in neat, organized manner.
• Secures patient information in desk drawers or folders.
• Greets patients in a courteous manner, secures 2 forms of personal identifiers prior to procedure (blood draw/specimen collection), explains procedure/answers questions to ensure patient's understanding.
• Wears FH name badge and introduces self to patient prior to specimen collection.
• Assures specimens are sent to the correct reference lab for processing based on patient's insurance (Lab Corp, Quest, FH).
• Uses equipment/supplies correctly.
• Maintains equipment in proper working order. Follow manufacturers' manuals for care of office equipment. Notify manager of equipment failure.
• Maintains adequate supply of materials and forms. Use supplies conservatively and order when necessary. Ensures that supplies are current and not expired. Replenishes stock for lab and office.
• Keeps a neat, orderly and safe work area.
• Performs blood and urine specimen collection such as drug screenings and CLIA‑waived testing as needed.
• Ensures patient's water supply is stocked (water jugs or refrigerator). Communicate with manager when stock is low to prevent running out of water.
• Uses appropriate safety and infection control measures.
• Adheres to established infection control measures, including but not limited to biohazard waste storage and disposal.
• Assures patient safety by following applicable patient safety goals.
• Responsible for biohazard containers ensuring boxes for pick‑up are labeled, sealed and stored until retrieved.
• Teaches/directs/advises/informs others in an appropriate manner.
• Communicates clearly with providers, manager, co‑workers and patients.
• Educates and informs patients about laboratory procedures, using basic simple language and principles of adult learning.
• Involves clinic manager in all patient concerns/complaints in a timely fashion after first trying to diffuse the situation.

• Reports/records information appropriately.
• Monitors and manages patient laboratory needs via in-basket. Uses approved format for documenting when patients are required to return for additional labs.
• Advises front desk staff when faxing patient paperwork to ensure completion of task.
• Readily accepts changes in job duties as part of department need such as checking provider's outbox twice a day to fax forms to necessary party.
• Other duties, as assigned.

High School diploma or equivalent required. Completion of an accredited Phlebotomy Program, Medical Assisting Program, or a minimum of 6 months full‑time experience in phlebotomy required. ASCP or equivalent certification preferred.