Outpatient Rehabilitation Patient Services Coordinator

First Health of the Carolinas

First Health of the Carolinas is a nationally recognized health care system in central North Carolina with headquarters in Pinehurst, N.C. First Health of the Carolinas has been nationally recognized as a top 150 place to work in health care by Becker's Healthcare for two consecutive years.

We are looking for a dedicated Patient Services Coordinator to join our team at the Pinehurst Outpatient Rehab Clinic. This position entitles providing front desk duties including, but not limited to, managing phone calls, scheduling patients, patient check-in/out, assisting with referral management, and the insurance verification process for Physical and Occupational Therapy Services and Speech Language Pathology. Applicants should greet patients in a friendly and professional manner, demonstrate the ability to multi-task and prioritize job duties.

Organizational skills as well as comfort with technology are imperative. Experience in a busy outpatient healthcare office setting is preferred.

Hours are floated between Aviemore and Moore Rehab location (both on the Moore Regional Hospital campus in Pinehurst).

• Patient Interaction:
  Warmly greeting patients and providing assistance throughout their visit.
• Communication Management:
  Efficiently handling incoming phone calls with professionalism and care.
• Patient Processing:
  Managing patient check-in/out and registration processes smoothly.
• Insurance Verification:
  Verifying patient insurance details and overseeing collections.
• Health Information Management:
  Ensuring the secure handling and management of protected health information.
• Authorization Assistance:
  Assisting with service authorizations and educating patients on their therapy coverage.
• Electronic Medical Records:
  Managing patient information through MyChart, our electronic medical record system.

• Education:
  
  High school diploma or equivalent required; college-level coursework or experience in a healthcare office is preferred.
• Customer Service:
  Exceptional customer service skills with a friendly and professional demeanor.
• Technical
  
  Skills:
  
  Proficiency in computer use, with preferred experience in healthcare electronic medical record systems.
• Flexibility:
  Ability to adapt to schedule changes as needed, including occasional Saturday coverage.