CMA​/RMA​/LPN; Podiatry​/Wound Care

Overview

The Clinical staff (CMA, General Clinic CST, or LPN I) are multi-skilled health professionals who work interdependently with other healthcare professionals to provide quality healthcare to the patient. They are trained to perform both administrative and clinical skills. The goal of the clinical staff is to optimize outcomes and improve the quality of life for patients through efficient, cost-effective care.

• Patient Satisfaction/Responding To Patients: appropriately schedules time off/limit unscheduled absences; respond to telephone inquiries relating to department services; return patient calls promptly; notify patients of test results in a timely manner per clinic/department policy; provide a clean and comfortable environment for patients; perform all duties in a timely and efficient manner; schedule follow-ups as needed.

• Service: prepare patients for examinations, procedures and give follow up injections (if applicable); greet and arrive the patient; follow patient verification protocol; provide high level of customer service; accurately obtain and record medical histories, verify all allergies, medications, and vital signs per clinic and department protocol; order, collect and prepare laboratory specimens as needed; explain treatment procedures; ensure proper consents have been signed prior to the procedure by both the patient and MD;
  
  draw up and/or give injections as ordered by MD; perform vial testing for follow-up patients per department protocol.

• Assist The Physician During Examinations And Procedures As Needed: provide educational materials and aftercare instructions; supply proper equipment; apply universal precautions and maintain a sterile field as appropriate for procedures; prepare dressings; clean and dress wounds by order of physician; take photographs; remove staples or sutures; prepare and administer medications as directed; order x-rays, cultures; respond to prescription requests/refills; perform other clinical functions as delegated and supervised by the physician;
  
  escort patient to the secretary, patient access service associate, or financial counselor; prepare pathology form, cup collection label, log and record per policy; recognize and respond to emergencies per policy.

• Perform Administrative Duties As Directed: document patient communications and treatments accurately and appropriately; answer telephones and respond to clinical voicemail messages per policy; obtain prior authorization for medications; manage KPI reports including duplicate medication and medical reconciliation; maintain task lists; complete charge tickets, labels, consents, dx codes; other duties as assigned.

• Post Operative Follow up: call post-operative patients; respond to prescription requests/refills; provide aftercare instructions.

• Quality:
  Computers:
  Electronic Medical Records & Practice Management Tasks: accurate documentation of all patient history, injections and patient education per clinic policy; input charges, notes etc. into practice management system per policy; e-fax and call prescriptions; monitor & complete daily clinical tasks per department protocol.

• Maintain Rooms, Equipment And Supplies: clean rooms and change linens per clinic policy; empty exam rooms of instruments that need to be cleaned; secure nurse’s station cabinets nightly; dispose of all biohazard material per clinic policy; assist with ordering clinical supplies as needed; put away stock upon arrival; perform inventory of products and prepare reports as requested; maintain inventory and stocking of products;
  
  sterilize and clean equipment and supplies per established protocols; ensure maintenance of equipment is maintained; review department stock medications; clean exam room and nurses station counters and chairs per clinic policy.

• Safety:
  Ensure Patient & Staff Safety: follow OSHA guidelines; follow universal precautions when caring for patients; use PPE as directed; follow all PSC policies when caring for patients; provide wheelchairs and assist patients with ambulation as needed; ask for assistance when needed for lifting or transferring patients.

• Finance:
  Proactively Assist in Fiscal Management of…