CMA​/LPN​/Clinic Tech

First Health of the Carolinas is a nationally recognized healthcare system located in central North Carolina. Comprised of four hospitals with more than 600 beds, the system offers leading-edge heart care in the Reid Heart Center, the area's only dedicated heart and vascular center. Our growing health system has over 6,200 employees serving in more than 75 locations across a 15-county service area.

First Health has received numerous accolades for its patient care and outcomes, including recognitions from Health grades, U.S. News & World Report, and Becker's Healthcare.

• Obtain vital signs and general health information for patient charts and prepare patients for examination.
• Maintain patient health records, especially regarding pain assessment and current medications.
• Ensure documentation is complete, concise, and correct.
• Prepare and maintain exam rooms and medical equipment for patient visits, adhering to safety checks and HIPAA guidelines.
• Contribute to the care plan for individuals and groups, utilizing all principles to reduce medication errors.
• Demonstrate initiative in suggesting and implementing problem-solving approaches and planning service performance.
• Triages patients, enters accurate and concise data into the EMR, and navigates the system efficiently.
• Facilitates quality care management through best practice utilization of the clinic EMR.
• Promotes continuity of care with appropriate documentation and follow-up.
• Answers phones, routes calls, and takes accurate messages.
• Triages basic patient care needs, generating telephone encounters as needed.
• Manages scheduling, registers new patients, and maintains current demographic and insurance information.
• Identifies barriers related to Social Determinants of Health (SDOH) and notifies providers.
• Verifies insurance eligibility, scans insurance cards, and processes referrals.
• Monitors referral queues, follows up to ensure patient compliance, and contacts patients with test results.
• Ensures orders are entered correctly to capture charges and refills medications per guidelines.
• Addresses barriers related to patient's individual needs, including financial, emotional, physical, cultural, or spiritual.
• Provides excellent customer service, demonstrating sensitivity to patient satisfaction.
• Performs other duties as assigned within the scope of practice.

Graduate of an accredited program for Certified Medical Assistants/Registered Medical Assistants or LPN license or NC Paramedic/AEMT. Prefer at least one year of clinical experience in a physician's office setting.

Ability to access all areas of the facility; communicate clearly; visual and hearing acuity; withstand long periods of walking, standing, sitting; occasional lifting, bending, and stooping.